Customer Relation Executive

5 days ago

Mumbai, India R management Full time

Post : CUSTOMER RELATION EXECUTIVE

Gender : Male / Female

Experience : 8 - 10 years in accounting and customer care.

Job Profile:
1. Registration process completion of a new customer with the Vendor and Bank account Mapping for Inward and outward Bank payment.

2. Placing of order with consultation of customer and the Vendor Team. If required need to generate required contract (FIX PRICE / DEAL PRICE / DEEMED)

3. Follow up for Timely placement, release and shipment of order and dispatch thereon.

4. If needed track for dispatched truck and update client.

5. Keep informed customer about price trend in consultation of the Vendor Team. Enable Customer to plan order in accordance.

6. If orders under Bank Facility (LC), Preparation of PI, calling PO and follow up of timely LC open and thereafter preparation, submission of BOE and documents as per LC Terms for discounting and follow up for immediate acceptance and get discounted thereon rapidly.

7. After dispatch serve customer with dispatch report with due date.

8. Keep watch daily on open Invoice and respective payer code account of customer in the Vendors System for debit and credit balance.

9. Follow up of payment on due date.

10. On receipt of payment timely scrolling in the Vendors System and confirm payment credited to respective payer code of client in the Vendor System.

11. Keep readily record of data like daily dispatches of respective customer with all Qty., Value ,Grade ,applicable discount ( Trade n CD ) or any claim.

12. Attend any complain and query and follow up with the Vendor for satisfactory reply of customer.

13. Match up discount / claim with the Vendor and Follow up with the Vendor for timely generation of credit note in respective customer code with applicable discounts / claims.

14. Immediate Supply of generated Credit Note to customer for their accounting purpose.

15. Follow up the Vendor for timely payment of The Credit Note amount to respective customer outgoing mapped Bank account.

16. Immediate supply of Payment receipt to respective customer of any payment made by the Vendor to his Bank account.

17. If customer is under our company fund management follow up for timely payment and interest payment.

18. Quarterly account confirmation from client.

19. Quarterly follow up with the Vendor for commission payment to the company.

20. Bills to supply against security deposit to the Vendor on every year end.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you know Tally and Excel/Advance excel?
- What is your current monthly salary?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 8 years (preferred)

**Language**:

- English (preferred)

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