Customer Relation Executive

3 days ago

Mumbai, India Koinonia Coffee Pvt Ltd Full time

**Requirement Description for**

**Customer Relation Executive at KCROASTERS**

**Designation**: Customer Relation Executive

**Location of the Job**: Mumbai -Khar west

**Experience**:(1-2 years)

**Job type**: Full time

**Annual Salary Range**:
**About the Company**:
**KC**ROASTERS-By Koinonia (earlier known as Koinonia Coffee Roasters) is a vertically integrated coffee company. We source specialty coffee beans from Indian farmers, create artisanal roast profiles, and supply equipment and expertise that enables quality coffee consumption. Through our efforts, we hope to inspire a culture that celebrates craft Indian coffee. At **KC**ROASTERS, we also believe in creating a fun environment for our employees and giving them an opportunity to grow as a professional.

**Specific Responsibilities**:

- Gaining an in-depth understanding of the Company and its products
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Engaging with the Customers and showcasing KC Roasters brand
- Greet customers warmly and ascertain problem or reason for calling.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- On behalf of the company, the employee will have look into customer relations

**Required Skills, Experience and Qualifications**:

- English fluency
- Must be either Graduate or Postgraduate or Doctorate in any specialization
- Must be Energetic

**Benefits -**
- Start-up work culture
- Work closely with the Managing Director
- Fast Learning & Growing curve
- We encourage Flat Hierarchy
- Training and Mentoring

**Salary**: ₹20,000.00 - ₹21,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Flexible shift

Application Question(s):

- What is your expected salary?
- How soon can you join the brand?

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7977823895

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