Customer Relations

2 weeks ago

Mumbai City District, India Infibeam Avenues (IAL) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We're Hiring: Customer Relations Executive

Location: Santacruz West, Mumbai

Company:

Join our growing team Were looking for client-focused individuals to support hotel partners with reservation systems, OTA updates, and booking engine setups. Youll be the first point of contact for both existing and potential clients.

Apply here:

What you'll do:

• Assist hoteliers via call & email

• Configure booking engines for hotel websites

• Update OTA systems (like , Expedia, etc.)

• Manage client communication & build strong relationships

Detailed Job Description:

  • Extensive interaction with hoteliers (Clients) to solve reservation system queries on call and email.
  • Configuration of a website booking engine for the client's respective websites.
  • Making changes on the reservation system and OTA systems as per the Hotelier requirement
  • Good knowledge of OTAs would be appreciated
  • Customer Relations Executive will be the first point of contact with the existing and prospective clients of the company
  • Handling all PR activities such as establishing and maintaining correspondence and communication with the potential customers and existing clients
  • Candidate must be open to work in rotational day shifts (No Night shift)

What we're looking for:

Graduate in Hospitality, Business Administration, or a related field preferred. Freshers with strong communication skills may also apply.

• Graduate (Hospitality/Business preferred)

  • 0–2 years in customer support, hospitality, or OTAs

    • Strong communication & problem-solving skills

    • Open to rotational day shifts (including afternoon shifts) (No night shifts)

    • May work on a weekly off occasionally (comp off provided)

Perks:

• 5 Days Working (Saturday & Sunday off) – with flexibility and comp offs

• Friendly work environment and great learning opportunities

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