Customer Care Executive

Namaste Mumbai Bounce INC is Calling All Customer Care Champs

Job Description: Contact Center Executive

Position: Contact Centre Executive

Department: Contact Centre

Reports to: Contact Centre Manager

Bounce Inc. is a leading provider of innovative entertainment solutions and experiences, specializing in trampoline parks, adventure courses, and family entertainment centres. We are currently seeking a highly motivated and customer-focused individual to join our team as a Contact Centre

Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support over the phone.

Responsibilities:

- Handle both inbound and outbound sales calls, as well as birthday calls, by promptly and professionally answering customer inquiries, concerns, and requests, delivering accurate and timely information to ensure exceptional customer service.

- Resolve customer issues, complaints, and disputes with a customer-centric approach, ensuring their satisfaction and maintaining Bounce Inc.'s reputation for excellent customer service.

- Provide product information, pricing details, and assistance with bookings, reservations, and other inquiries related to our trampoline parks and adventure courses.

- Handle customer payments, refunds, and exchanges in accordance with company policies and procedures.

- Maintain accurate and detailed records of customer interactions, transactions, and inquiries in the contact centre database.

- Collaborate with other departments, such as operations and marketing, to address customer needs, resolve complex issues, and ensure a seamless customer experience.

- Identify opportunities to upsell and cross-sell Bounce Inc.'s products and services to enhance customer satisfaction and increase revenue.

- Stay up to date with product knowledge, company policies, and industry trends to effectively address customer inquiries and provide accurate information.

- Assist in training and mentoring new call center representatives to ensure consistent service quality and adherence to company standards.

- Contribute to the continuous improvement of call center processes, procedures, and systems to enhance efficiency and customer satisfaction.

Requirements:

- High school diploma or equivalent; additional education or relevant certifications will be a plus.

-Proven experience in a customer service or contact centre role, preferably in the entertainment, hospitality, or leisure industry.

-Exceptional verbal and written communication skills, with a clear and professional telephone manner.

-Strong problem-solving skills and the ability to handle customer issues with patience, empathy, and diplomacy. Excellent multitasking abilities and the capacity to handle a high volume of calls while maintaining attention to detail.

-Proficiency in using contact centre software and CRM systems to record and track customer interactions.

- Basic computer skills, including knowledge of MS Office applications (Word, Excel, Outlook).

- Flexibility to work in a shift-based schedule, including evenings, weekends, and holidays as required.

- A passion for delivering outstanding customer service and the ability to work effectively in a fast-paced and dynamic environment.

- If you are a proactive, customer-oriented individual with excellent communication skills and a passion for ensuring customer satisfaction, we would love to hear from you. Join our team at Bounce Inc. and be a part of an exciting and fun-filled work environment. Role & responsibilities

Preferred candidate can share their resumes on