Customer Relations Executive

1 day ago

Andheri East Mumbai Maharashtra, India HR Yaar Full time

** Important - Freshers can apply**

**Job Title**: Customer Relation Executive
**Company**: Solution Infinite Networks LLP (IT Company)
**Location**: Andheri (E), Mumbai

**About Us**:
Solution Infinite Networks LLP is an IT solutions provider committed to delivering exceptional service and building long-lasting relationships with our clients. We pride ourselves on understanding our customers' needs and offering reliable and efficient solutions tailored to the IT industry.

**Position Overview**:
**Key Responsibilities**:

- **Client Interaction**: Serve as the primary point of contact for clients, addressing their queries and concerns efficiently.
- **Relationship Management**: Build and maintain strong relationships with clients to ensure high levels of satisfaction and engagement.
- **Issue Resolution**: Collaborate with internal teams to resolve client issues in a timely manner and provide appropriate solutions.
- **Data Management**: Maintain accurate records of client interactions, feedback, and correspondence.
- **Feedback Collection**: Gather and analyze client feedback to suggest service improvements.
- **Support Sales Activities**: Assist the sales team with client follow-ups, service renewals, and generating leads.

**Qualifications & Skills**:

- **Education**: Bachelor’s degree in Business, Communications, or a related field.
- **Experience**: 0-1 year in customer service, sales support, or a related role **(Freshers are welcome)**.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Interpersonal Skills**: Strong ability to connect with clients and provide a positive customer experience.
- **Problem-Solving**: Ability to address client concerns efficiently and thoughtfully.
- **Tech-Savvy**: Familiarity with IT products and basic knowledge of CRM software is a plus.

**Compensation: 12000 - 15000 per month**

Application Question(s):

- What is your current CTC?
- What is your expected CTC?

Work Location: In person

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