Customer Relation Executive

6 days ago

Mumbai Maharashtra, India SWITRUS HOLIDAYS PVT LTD Full time

The Customer Relations Executive’s responsibilities include selling our products to customers and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. Should have good sales skill to negotiate & close deals on priority. Duties & Responsibility
- Understanding customer needs and answering their queries related to products or services.
- Work with other departments of the organization to close more deals.
- Connecting with prospective customers through their preferred means of communication.
- Explain the features and benefits of the products and services to a prospect.
- Follow the tele-calling script to deliver the perfect pitch while talking to a prospect.
- Acquire required customer information for the sales process.

**Tele-calling Job Responsibilities**
- Calling your existing as well as prospective clients to encourage purchases
- Explaining the benefits of the company’s products/ services to your potential clients and make the confirmations.
- Gathering and updating contact details of individuals
- Addressing concerns, uncertainties and suggestions of your customers and clients on time
- Making note of important details for every conversation
- Keeping a recording of every attempt to close sales, both successful and unsuccessful
- Regularly attending team meetings to better clarify progress and expectations related to your performance
- Conducting every interaction with respect regardless of the behavior of other parties
- Maintaining the business database by entering, verifying and also backing up relevant data.

Requirements
- Education level

Minimum Requirement: Any Degree
- Experience & Skills
- Fresher / minimum 1 years of experience in the similar field.
- Outstanding communication and negotiation abilities
- Good Communication skills in English, Hindi & Marathi
- Familiarity with basic research methods and reporting techniques
- Superb interpersonal skills, including the ability to quickly build rapport with customers
- Understanding of the sales process and dynamics.
- A commitment to excellent customer service

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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