Associate, Operations

**About the Role**:
**Grade Level (for internal use)**: 07
Department overview

As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence.

Position Summary

Duties and Accountabilities
Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
Timely escalation of issues and ensuring proper follow-up until resolution.
Supporting validation or User Acceptance Testing (UAT) for issue resolution.
Contributing to client-specific projects as required.
Conducting Root Cause Analysis to identify the source of data inconsistencies.
Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.

Education and Experience
Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
Completion of any financial certifications such as FRM or CFA would be a plus.
Proficiency in Excel and SQL understanding at an intermediate level.
Freshers or demonstrated experience in financial markets or fintech.
Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
Ability to comprehend technical concepts.
Competence in querying and extracting data from databases.

Skills and Capabilities
Meticulous attention to detail.
Demonstrates a commitment to quality and possesses a robust analytical skillset.
Proficient in both verbal and written communication, with strong interpersonal abilities.
Exceptional problem-solving prowess.
Capable of managing substantial amounts of data effectively.
Exhibits autonomy while also thriving in a team environment.
Highly motivated, disciplined, and confident, with a collaborative mindset. Adaptability to changing priorities is essential.
Dedicated to delivering high-quality results consistently.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized