Business Operations Associate

3 days ago

Noida Uttar Pradesh, India TheraYog Full time

**Position Overview**

We are seeking a highly organized, analytical, and strategic **Business Operations Associate** to oversee and optimize transaction workflows, and process improvements. This role is critical in ensuring smooth operations, customer satisfaction, and scalable business growth across both digital products and services.

**Key Responsibilities**

**1. Workflow & Process Management**
- Design, implement, and refine operational workflows for digital service delivery, customer lifecycle management, and post-purchase processes.
- Identify bottlenecks and lead initiatives to optimize service fulfillment, reducing customer escalations.
- Collaborate with cross-functional teams (Sales, Service, Customer Support) to ensure end-to-end process clarity.

**2. IT Systems Oversight**
- Manage and maintain business-critical software: CRM, WhatsApp Business API, automation tools, payment gateways, and digital delivery systems.
- Coordinate with developers and vendors for system upgrades, plugin conflicts, and website troubleshooting.
- Support and maintain the company’s WordPress website and recommend technical enhancements for user experience.

**3. Automation & CRM Optimization**
- Implement and manage CRM automations for lead nurturing, customer follow-ups, and internal task management.
- Work with third-party tools like Zapier, Pabbly, Make, and WhatsApp cloud API for process automation.

**4. Vendor and Tech Partner Coordination**
- Oversee contracts and relationships with IT vendors, hosting providers, payment gateway partners, and software suppliers.
- Ensure timely issue resolution, SLA compliance, and service continuity.

**5. Risk and Escalation Management**
- Act as the escalation point for operational breakdowns (technical issues, data inconsistencies, payment failures, or customer service lapses).
- Define risk mitigation plans and business continuity protocols.

**6. Team Collaboration & Leadership**
- Train junior staff and ensure that operational and tech knowledge is shared.
- Monitor team performance and promote a culture of structured execution and proactive problem-solving.

**Desired Skills & Experience**
- 3-6 years of experience in IT support, CRM management, or operations management — preferably in the health-tech, SaaS, wellness, or service delivery industry.
- Strong knowledge of WordPress, CRM systems (Zoho, HubSpot, Freshdesk, or similar), and basic web troubleshooting.
- Familiarity with automation tools like Zapier, Pabbly, Make, or equivalent.
- Exposure to handling customer escalations and ensuring smooth digital product/service fulfillment.
- Strong vendor negotiation and relationship management skills.
- Analytical mindset with experience in data-driven decision-making.
- Excellent communication and cross-functional collaboration skills

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with a salary of up to 500000LPA?

**Experience**:

- Business operations: 2 years (required)

Work Location: In person

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