Customer Support Associate

1 day ago

HSR Layout Bengaluru Karnataka, India Sharpsell.ai Full time

**About the Role**:
We are seeking a customer-focused Customer Support Associate to join our dynamic support team at Sharpsell. In this role, you will be the first point of contact for our customers, providing essential support and ensuring their issues are resolved quickly and efficiently. Your primary responsibility will be to handle customer inquiries, troubleshoot basic technical problems, and escalate complex issues to higher-level support when necessary.

**Key Responsibilities**:

- Issue Resolution: Troubleshoot and resolve basic technical issues or guide customers through the necessary steps to solve their problems.
- Escalation Management: Identify and escalate more complex issues to the appropriate support level, ensuring a seamless customer experience.
- Documentation: Accurately document customer interactions, issues, and resolutions in the CRM system to maintain comprehensive support records.
- Feedback Loop: Provide feedback to the product and development teams regarding common customer issues or suggestions for product improvements.
- Knowledge Sharing: Contribute to the internal knowledge base by creating and updating support articles, FAQs, and other customer-facing documentation.
- Quality Assurance: Ensure high standards of customer service by adhering to company policies, procedures, and best practices.
- Continuous Improvement: Participate in ongoing training to stay up-to-date with product knowledge, company updates, and industry best practices.

**Required Skills and Qualifications**:

- Graduate in any discipline.
- 1-2 years of experience in customer support, preferably in a technical or software environment.
- Excellent verbal and written communication skills.
- Comfortable using customer support software, and troubleshooting basic technical issues. Strong attention to detail

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Current Location?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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