Customer Support Associate

5 days ago

HSR Layout Bengaluru Karnataka, India PinnacleU HR Full time

**What You'll Do**
- Engage with **e-commerce business owners from over 50+ countries**, understand their workflows, and help them onboard and adopt our product smoothly.
- Identify and log **technical bugs, product issues, or feature requests** — and route them accurately to internal teams.
- Watch user session videos to pinpoint **roadblocks in activation**, and provide actionable **UI/UX suggestions** to improve the experience.
- Maintain organized records of customer interactions, track recurring pain points, and support ongoing product enhancements.

**You're a Great Fit If You...**
- **Genuinely enjoy helping people** succeed and feel fulfilled when customers are happy.
- Strive to deliver a **“Michelin star” level of service**, with precision and care.
- Communicate with empathy, clarity, and structure — whether via chat or on a call.
- Are naturally curious about how people run businesses across cultures and backgrounds.
- Can work independently and thrive in a fast-moving, early-stage SaaS environment.

Pay: ₹450,000.00 - ₹700,000.00 per year

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Location**:

- HSR Layout, Bengaluru, Karnataka (preferred)

Work Location: In person

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