Customer Support Associate
24 hours ago
**What You'll Do**
- Engage with **e-commerce business owners from over 50+ countries**, understand their workflows, and help them onboard and adopt our product smoothly.
- Identify and log **technical bugs, product issues, or feature requests** — and route them accurately to internal teams.
- Watch user session videos to pinpoint **roadblocks in activation**, and provide actionable **UI/UX suggestions** to improve the experience.
- Maintain organized records of customer interactions, track recurring pain points, and support ongoing product enhancements.
**You're a Great Fit If You...**
- **Genuinely enjoy helping people** succeed and feel fulfilled when customers are happy.
- Strive to deliver a **“Michelin star” level of service**, with precision and care.
- Communicate with empathy, clarity, and structure — whether via chat or on a call.
- Are naturally curious about how people run businesses across cultures and backgrounds.
- Can work independently and thrive in a fast-moving, early-stage SaaS environment.
Pay: ₹450,000.00 - ₹700,000.00 per year
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer support: 1 year (required)
**Location**:
- HSR Layout, Bengaluru, Karnataka (preferred)
Work Location: In person
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