Customer Support Associate

3 days ago

HSR Layout Bengaluru Karnataka, India PagarBook Full time

**About Company**:
About us
- PagarBook is free employee management, work & salary management app, where you can manage all your staff and employees’ attendance, record the work done by your staff or employees and their salary. Payments, advances, and earlysalaries can also be recorded and managed in this app. Use Pagar Book for free as awork management system or attendance management app. PagarBook attendancemanager allows business owners or managers to track the employee’s punch-in &punch-out time. PagarBook is also providing a wireless biometric attendancemanagement solution. It is also a biometric attendance management app, and fieldemployees can mark their attendance by taking selfies as well. Office locations willget verified by geo-tracking and GPS tagging facilities.

**Role Description**:
To support customers as they transition from sales prospects to active users of your products. To focus on customer loyalty and building long term client relationships and keep the customer on the platform while supporting them to use it effectively

**What do we need?**

▪ Should have strong organizational and presentation skills.
▪ Adept and conscious of the required soft skills to build and manage relationships
▪ Tendency for Relationship Building
▪ Strong analytical ability
▪ Excellent in MS Office and usage of analytics and data platforms
▪ Strong ability to understand Product and demonstrate that knowledge to the user
▪ High Customer emphasis and commitment
▪ High quality process design and implementation
▪ Strong knowledge of the SMB segment and SaaS business
▪ To be able to connect with the customer over both their success and frustrations to develop along-term bond.
▪ Focus on adding value and reduce attrition
- oversee the onboarding process to help improve retention and usage. Ensure there is consistent usage of the product
.▪ Bridge the Gap between Sales and Customer Support
- To be both salespeople and support professionals. Be a relationship manager that expands customer accounts, increases retention, solves issues and drives customer satisfaction.

call or WhatsApp : 9972315698

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9972315698

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