Customer Support Associate
5 days ago
Paisa Wapas is hiring for a Customer Support Associate
Location: HSR Layout, Bengaluru
Experience: 1-2 years
**Responsibilities and Duties**
- Help in improving processes to optimise the better customer experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintaining records of customer interactions.
- Manage key operational metrics on Service delivery, TAT management.
- Follow communication procedures, guidelines and policies.
- Appropriate and timely follow-ups for issue /complaint resolution wherever required.
- Identifying and assessing customer's needs to achieve satisfaction
- Escalate unresolved queries to respective departments for accurate redressal.
**Required Experience, Skills and Qualifications**
- Excellent verbal and written English communications skills
- Hindi Proficiency would be an added advantage
- Willing to learn new things and pro-activeness
- Immediate joiners are preferred
- Ability to work in a fast paced metric driven environment with proficient multitasking
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹25,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
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