Customer Support Associate

3 days ago

HSR Layout Bengaluru Karnataka, India Paisa wapas Full time

Paisa Wapas is hiring for a Customer Support Associate

Location: HSR Layout, Bengaluru

Experience: 1-2 years

**Responsibilities and Duties**
- Help in improving processes to optimise the better customer experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintaining records of customer interactions.
- Manage key operational metrics on Service delivery, TAT management.
- Follow communication procedures, guidelines and policies.
- Appropriate and timely follow-ups for issue /complaint resolution wherever required.
- Identifying and assessing customer's needs to achieve satisfaction
- Escalate unresolved queries to respective departments for accurate redressal.

**Required Experience, Skills and Qualifications**
- Excellent verbal and written English communications skills
- Hindi Proficiency would be an added advantage
- Willing to learn new things and pro-activeness
- Immediate joiners are preferred
- Ability to work in a fast paced metric driven environment with proficient multitasking

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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