Customer Support Associate

4 days ago


Bengaluru Karnataka, India Mosahay associate pvt ltd Full time

A customer support executive helps customers with their questions or problems, and ensures they have a positive experience.Responsibilities
- Answer questions about products or services
- Help troubleshoot issues
- Process returns
- Handle customer complaints
- Provide solutions and alternatives
- Follow up to ensure resolution
- Record customer interactions
- Process customer accounts
- File documents
- Adhere to service level agreement (SLA) deadlines

**Skills**:

- **Empathy**: Understand another person's emotions and perspective
- **Problem solving**: Identify problems, brainstorm, and analyze answers
- **Communication**: Provide knowledgeable help to customers
- **Active listening**: Listen to customers and understand their concerns
- **Patience**: Remain calm and positive during stressful interactions
- **Organizational skills**: Manage time well and multitask
- **Documentation skills**: Maintain accurate records

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift
- US shift

Supplemental Pay:

- Quarterly bonus

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Expected Start Date: 05/02/2025



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