Customer Relationship Executive

Role Definition CRM is one who Supports customer by giving order status, material status, coverts leads into revenue by Calling/discussing with customer & Setting Up Meetings, Data Management, & sending proposals. Responsibility Deliverable 1. To call customers to understand their needs &Setting up meetings. 2. To process the order by preparing contract review, scope of supply & dispatch requisition 3. CRM with Sales and customer for Sales Lead. 4. To maintain all enquiries, quotations and orders collected data. Prepares and presents accurate market information to management 5. To Manage Sales Team 6. Data Sourcing & Management 7. Develop Selling skills & business knowledge to grow into a Business Development Executive. Tasks & Activities 1. Spending 5 Hours Per day on Calling customers to understand their need and to establish their need To get meetings for sales team. any information the prospective client seeks about company. 3. Being the communication bridge between the prospective clients/customer and the Sales team to ensure meeting details accuracy. 4. Sourcing accurate Contact Details from Online sources. 5. Making proposals. 6. Following up with customer & Sales Team about enquiry 7. Preparing scope of supply after collecting purchase order 8. Creating dispatch requisition document with Sales & operations for smooth dispatch of material to customer. 9. Intimate docket no. to customer and keep track of the consignment till it gets delivered. 10. Participate in operational, tactical & strategic meeting 11. To give market feedback to Management 12. Send daily report + whatsapp message for break throughs and break downs 13. Talking Sales Team sales matrix every week & Submitting to Management 14. After completing setting up of 15 meetings per month, Tele marketing executive shall accompany Sales for Meetings. Measuremen t Metrics 1. To Fix 16 Meetings + 100 tele calls per week 2. To make 100 proposals per month 1. Qualification: Bachelor graduate Competencies we are looking for Iceberg Elements Attributes List Skills 1. Excellent communication skill in English & Hindi / Local language 2. Listening skills 3. Business development skills 4. Persuasion skills 5. Networking skills 6. Selling skills 7. Negotiation skills 8. Convincing skill 9. Rapport building skills 10. Computer skills like MS Office and Office Tools 11. Driving skills 12. Good presentation skills; 13. Organizational and administrative skills, including the ability to manage priorities; 14. The ability to work in a proactive and autonomous way. 15. Leadership Quality Knowledg e 1. Knowledge of handling customers 2. Knowledge of making quotations 3. Knowledge of listening 4. Adequate technical Knowledge 5. Knowledge of conducting customer interview 6. Knowledge of participating exhibition 7. Knowledge of organizing seminar 8. Knowledge how to Lead Team 9. Knowledge of Microsoft word, excel & PowerPoint. 10. Internet usage & Data Finding. Self-Image 1. Ethical 2. Responsible 3. Honest and sincere 4. Confident 5. Respect for time 6. Committed to goal, self Traits 1. Organized and structured 2. Accurate and detail oriented 3. Accountable 4. Trustworthy, Honest and sincere 5. Patience 6. Persistent 7. Willingness to learn 8. Hospitable 9. Humble 10. Ta Motives 1. detail-oriented - where minor oversights can have huge consequences on a company’s and client’s business. 2. Contribute to the nation building 3. Responsibility of family 4. Believer in win-win-win philosophy 5. Interest and willingness to travel Pay: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift Supplemental Pay: - Yearly bonus **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (required) Work Location: In person