Customer Relationship Executive

4 days ago

Noida Uttar Pradesh, India Real11 Fantasy Sports Full time

**Position: -** Retention Specialist

**Vacancy: -** 1

**Experience: -** 1-2 years

**Qualification: -** Graduation

**Salary: -** As per Company Norms

**Roles and Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Handling customers after office hours if they require any support.
- Building positive relationships with customers and business associates.

Pay: ₹5,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Do you have any experience about Fantasy Platform?

**Experience**:

- Customer retention: 1 year (required)

Expected Start Date: 27/01/2025

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