Customer Relationship Executive

1 day ago

Noida Uttar Pradesh, India ELCOM DIGITAL Full time

**Role Overview**

As a **Relationship Executive**, you will be responsible for building and maintaining positive relationships with existing partners. You will be the primary point of contact for partners, ensuring smooth communication and resolving any concerns. This role does not have sales or performance-based targets but focuses on enhancing and maintaining strong relationships.

**Key Responsibilities**
- Serve as the main point of contact for business partners and clients.
- Maintain strong, long-lasting relationships with partners by addressing their needs and resolving issues promptly.
- Ensure that partners are kept informed about the company’s products, services, and updates.
- Actively listen to partner feedback and relay it to the relevant internal teams for improvements.
- Coordinate with internal departments to ensure smooth execution of processes, ensuring partners’ requirements are met.
- Provide regular updates and reports on partner satisfaction and collaboration.
- Organize periodic reviews with partners to assess the status of ongoing projects and relationships.
- Foster a positive and professional relationship by providing personalized attention and support to each partner.
- Monitor partner concerns, respond to inquiries, and resolve any issues promptly.
- Contribute to improving partner engagement strategies through creative ideas and recommendations.

**Qualifications and Skills**
- **Education**: Bachelor’s degree in Business, Marketing, or a related field.
- **Experience**: 0-2 years in relationship management, client servicing, or a similar role (freshers welcome).
- **Skills**:

- Strong verbal and written communication skills.
- Excellent interpersonal and relationship-building abilities.
- Problem-solving mindset with a focus on providing solutions.
- Good organizational and multitasking skills.
- Ability to collaborate with cross-functional teams.
- Proficiency in MS Office (Word, Excel, PowerPoint).

**Perks of Joining Elcom Digital**
- No sales targets or performance pressure.
- A supportive and collaborative work environment.
- Opportunities for personal growth and skill development.
- Regular training and mentoring.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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