Trainer (Customer Relationship Executive)

2 days ago

Noida Uttar Pradesh, India National Institute Of Education And Development(NIED) Full time

Trainer (Customer Relationship Executive - BPO, Retail, Banking & Finance)

**Key Responsibilities**:

- Conduct engaging classroom and practical training sessions for students on Customer Relationship Executive (CRE) modules related to **BPO, Retail, Banking, and Financial Services**.
- Train students on communication skills, customer service etiquette, sales techniques, and client relationship management.
- Deliver sessions on product knowledge, call handling, CRM tools, complaint resolution, and workplace behavior.
- Prepare trainees for interviews and workplace readiness through **mock interviews, group discussions, and role plays**.
- Develop lesson plans, teaching materials, and evaluation tools aligned with **NSQF / SSC guidelines**.
- Track and record trainee progress, attendance, performance, and assessment results.
- Maintain training and placement documentation, and share regular updates with project coordinators and management.
- Ensure adherence to quality standards, training hours, and project timelines

**Qualification & Experience**:

- Graduate / Post Graduate in Management, Commerce, or any related field.
- Minimum 2-3 years of experience in **BPO, Retail, Banking, or Customer Service industry**.
- Prior training or teaching experience preferred.

**Required Skills**:

- Strong communication, presentation, and interpersonal skills.
- Sound understanding of customer relationship management and service delivery.
- Ability to motivate and engage youth trainees.

**Preferred**:

- Certification in soft skills, retail, or BFSI training (NSDC/SSC certified preferred).
- Familiarity with digital learning tools and interactive training methods.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

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