Customer Relationship Executive

20 hours ago

Noida Uttar Pradesh, India Strolar Mounting Systems Full time

**Job description**

**Company: Strolar Mounting System Pvt Ltd**

**Job Profile: Customer Relationship Executive (Female)**

**Experience**: 1-3 Years

**Location**:3rd Floor, A48, Sector 67, Noida

**Salary : 15000/- To 25,000/-**

**Industry**: Mechanical & Engineering.

**Roles and Responsibilities**
- Maintain high standards of customer services at the Front Desk so that customers expectations are consistently exceeded.
- Any matter which may affect the interests of organization should be brought to the attention of the Management.
- Collect and communicate customer feedback obtained from walk in customers in a timely and efficient manner
- Maintaining good relationship with customers
- Record all customer complaints / issues received and resolved by the front desk
- Maintain and update the database with information on the nature of queries and status of resolution
- Coordinate and follow-up with other internal departments
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration
- Prepare MIS and reports on daily basis.
- Pleasant and Presentable Personality.
- Should Have excellent Knowledge of Advance Excel, Google Sheets, Data Analyzing.
- Prior experience as a relationship executive in similar industry.
- In depth knowledge of effective sales.
- **Preference will be given to those only who all are having experience in Retail Industry and in any similar Industry.**

**Perks and Benefits**

Role: Customer Relationship Executive

Industry Type: Engineering & Mechanical Construction

Department: Customer Success, Service & Operations & Sales

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

**Education**

UG: Any Graduate

PG: Any Postgraduate

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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