Customer Relationship Executive

1 day ago

Noida Sector Noida Uttar Pradesh, India Expedite Impex Pvt. Ltd. Full time ₹ 2,25,600 - ₹ 3,78,796 per year

JOB SUMMARY

Expedite Impex is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey. A CRE is responsible for building and maintaining positive relationships with a company's customers. This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.

RESPONSIBILITIES

Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner. - Building healthy relationships with customers to foster loyalty and repeat business. - Gathering customer feedback and making recommendations for improving customer service - Keeping accurate records of customer interactions, transactions and outstandings payments. - Collaborating with other teams within the company to ensure that customer needs are met.

REQUIRED SKILLS

Experience in customer service or a related field - Excellent communication and interpersonal skills - Ability to handle difficult customer situations with empathy and professionalism - Strong problem-solving skills and the ability to find creative solutions to customer problems - Ability to multitask and prioritize effectively - Familiarity with customer relationship management (CRM) software - A passion for delivering excellent customer service and strong follow-ups.

Job Type: Full-time

Pay: ₹9, ₹31,664.36 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Provident Fund

Work Location: In person

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