Application Support

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Information Technology
**Travel Percentage**:
5 - 10%

**Application Support - Unix,Oracle,SQLShell Scripting ,Python (Rotational Shifts)**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

The Merchant APS team provides second and third level Application Support, supporting the FIS Merchant Solutions Acquiring Platform. The Acquiring Platform is responsible for the clearing, reporting and settlement of transactions to our customers and card schemes. It also provides a front-end for Operations to manage our customers and interacts with third parties to process disputed transactions.

**What you will be doing**
- Provides 24 x 7 on-call support for production systems
- Troubleshooting and investigation of production incidents following ITSM processes
- Problem and defect management
- Conduct code-level software analysis to identify root cause of incidents
- Interface with internal clients, business managers, Product and Development teams to resolve incidents and support permanent fix
- Represent team on cross-functional initiatives for production, support, and development activities
- Interpret and present data and analysis to management and other stakeholders as needed
- Provide QA for production change
- Define, develop, and maintain production support documentation in our knowledge base
- Support of Disaster Recovery, Code Release, and other change events
- Contribute to process improvement initiatives and work towards achieving best practice
- Creation of scripts for process automation

**What you bring**:

- 7+ Years of exp in Application Support - Unix,SQL,Shell Scripting
- Service management ethos and disciplined approach to management of support tasks
- Strong interpersonal skills, demonstrating a variety of influencing styles
- Show a desire to take the initiative, moving issues forward with clarity. Demonstrate an ability to think ‘outside the box’ while defining solutions in a workable form
- Understand the role of Site Reliability Engineer and the role that plays in an organisation
- Excellent Communications skills, written and spoken
- Knowledge of ITSM and SDLC / Agile processes
- Build trust, willing to express opinions in debates, buy into decisions showing commitment and accountability
- Technical skills in the following areas
- SQL, Oracle, Unix, along with basic of UNIX Shell and Python scripting. - Application Support
- Knowledge of Networks - Firewalls, DDOS, F5 LTM & GTM
- Operational Tooling - Shell Scripts, Ansible
- Experience in supporting APIs
- Knowledge of containerisation (Docker & Kubernetees) & on-prem server concepts (VMWare).
- Knowledge of hybrid cloud connectivity and concepts
- Unix / Linux skills

Oracle Databases
- Experience in SQL & PL/SQL
- ** Added bonus if you have**:

- Knowledge of the global payments industry or a good understanding of payments transaction life cycle will be an advantage
- Knowledge of Control-M scheduling
- Knowledge of Kafka

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A variety of career development tools, resources, and opportunities
- A broad range of professional education and personal development opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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