Application Support

5 days ago

Pune, Maharashtra, India Mobile Programming Full time US$ 90,000 - US$ 1,20,000 per year

Location: Pune (5 Days work from office)

Working Days: Any 5 Days of the week

Rotational Shift: 10 AM - 7 PM & 2 PM to 11 PM

Key Responsibilities

  • Provide first-level and second-level IT support for LOS/LMS applications.
  • Troubleshoot and resolve incidents related to loan processing, integrations, and workflows.
  • Support key modules such as KYC, PAN validation, NPA tracking, Credit Card flow, and Voucher management.
  • Monitor system performance and ensure timely resolution of user queries and technical issues.
  • Coordinate with vendors, business, and internal IT teams for issue resolution and enhancements.
  • Document incidents, resolutions, and prepare knowledge base articles for recurring issues.
  • Ensure compliance with ITIL processes Incident, Change, and Problem management.
  • Assist business teams in understanding loan lifecycle processes (disbursement, repayment, closure, NPA handling).

Required Skills & Experience

  • 26 years of experience in IT Application Support, preferably in BFSI domain.
  • Hands-on experience supporting Loan Management Systems (LMS) or Loan Origination Systems (LOS).
  • Knowledge of integrations with PAN/KYC validation, credit bureau, payment gateways, and other banking systems.
  • Familiarity with SQL queries for issue analysis and reporting.
  • Strong analytical, troubleshooting, and communication skills.
  • Exposure to ITIL processes (Incident/Change/Problem management).

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