Application Support Analyst

4 days ago

Pune, Maharashtra, India Poonawalla Fincorp Ltd. Full time US$ 80,000 - US$ 1,20,000 per year

Job Title: Application Support Analyst: Lending

2-5 years of experience

Location: Pune

Job Type: Full-time

Role Overview:

As an Application Support Analyst in the Lending domain, you will be the first point of contact for users encountering issues with loan processing systems and applications. Your primary responsibility is to provide prompt, accurate, and courteous support to ensure smooth operations across consumer and commercial lending platforms.

Key Responsibilities

  1. Incident Management: Log, categorize, and prioritize incoming issues via phone, email, or ticketing systems.
  2. Basic Troubleshooting: Resolve common issues related to loan origination, documentation, disbursement
  3. Application Support: Provide functional support for lending applications like Finacle, LOS (Loan Origination System), LMS (Loan Management System), etc.
  4. Monitoring: Track system health, batch jobs, and scheduled tasks to ensure timely loan processing.
  5. Documentation: Maintain detailed logs of issues, resolutions, and escalation paths.
  6. Escalation: Route unresolved or complex issues to L2/L3 teams with proper context and urgency.
  7. Testing Support: Assist in SIT/UAT testing during application upgrades or patch deployments.
  8. User Guidance: Help Sales team/staff and loan officers, navigate system functionalities and resolve operational hiccups.

Required Skills

  1. Basic understanding of lending workflows (e.g., loan origination, underwriting, disbursement).
  2. Proficiency in tools like JIRA, Postman, SQL, MS Office
  3. Good understanding of API Integration and Mobile Application
  4. Understanding of Postman tool and proficiency in API testing
  5. Knowledge of SQL and ability to write complex queries. To extract and validate loan data or troubleshoot issues.
  6. Strong communication and interpersonal skills.
  7. Ability to work in rotational shifts and under pressure.
  8. Ability to quickly assess and resolve common issues or escalate appropriately.
  9. Attention to Detail: Crucial when handling financial data and compliance-related tasks
  10. Working closely with L2/L3 teams, business users, and vendors.

  • Application Support Analyst

    4 weeks ago

    Pune, Maharashtra, India TalentXpert Full time

    Job Title - Application Support AnalystJob Location - PuneDepartment/team - ISReports to - Head of Application SupportWHAT YOU'LL DO:We are looking for a highly skilled and driven Application Support Analyst to join our specialised and growing team. This is a hands-on role that sits at the heart of our business operations, supporting our bespoke applications...

  • Application Support Analyst

    6 days ago

    Pune, Maharashtra, India Talentxpert Full time

    Job Title : Application Support AnalystJob Location : PuneReports to : Head of Application SupportWhat Youll Do :We are looking for a highly skilled and driven Application Support Analyst to join our specialised and growing team. This is a hands-on role that sits at the heart of our business operations, supporting our bespoke applications across key areas...

  • Trainee Application Support Analyst

    6 days ago

    Pune, Maharashtra, India CitiusTech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCitiusTech is a global IT services, consulting, and business solutions enterprise dedicated to the healthcare and life sciences industry. We enable over 140 enterprises to create an efficient, effective, and equitable human-first ecosystem with our deep domain expertise and next-generation technology. With a global workforce of more than...

  • Applications Support Sr Analyst

    4 weeks ago

    Pune, Maharashtra, India Citigroup Full time

    The Apps Support Sr Analyst is a seasoned professional role Applies in-depth disciplinary knowledge contributing to the development of new techniques and the improvement of processes and work-flow for the area or function Integrates subject matter and industry expertise within a defined area Requires in-depth understanding of how areas collectively...

  • Application Support Analyst

    6 days ago

    Pune, Maharashtra, India Barclays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital...

  • Application Support Engineering Analyst

    10 hours ago

    Pune, Maharashtra, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Citi we're not just building technology, we're building the future of banking. Encompassing a broad range of specialties, roles, and cultures, our teams are creating innovations used across the globe. Citi is constantly growing and progressing through our technology, with laser focused on evolving the ways of doing things. As one of the world's most...

  • Senior Application Support Analyst

    6 days ago

    Pune, Maharashtra, India Barclays Full time US$ 90,000 - US$ 1,20,000 per year

    Date live:08/12/2025Business Area:Group Technology Service ManagementArea of Expertise:TechnologyContract:PermanentReference Code:JR Join us as a Senior Application Support Analyst at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence.You'll harness cutting-edge technology to revolutionize our digital...

  • Applications Support Sr Analyst

    24 hours ago

    Pune, Maharashtra, India Citi Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...

  • Applications Support Analyst 2

    2 weeks ago

    Pune, Maharashtra, India Citi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Applications Support Analyst 2

    6 days ago

    Pune, Maharashtra, India Citi Full time US$ 90,000 - US$ 1,20,000 per year

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...