Application support

4 days ago

Pune, Maharashtra, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Job Description

Purpose of the role

To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities
  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
Analyst Expectations
  • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
  • Requires in-depth technical knowledge and experience in their assigned area of expertise
  • Thorough understanding of the underlying principles and concepts within the area of expertise
  • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
  • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
  • Will have an impact on the work of related teams within the area.
  • Partner with other functions and business areas.
  • Takes responsibility for end results of a team's operational processing and activities.
  • Escalate breaches of policies / procedure appropriately.
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
  • Advise and influence decision making within own area of expertise.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail.
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
  • Guide and persuade team members and communicate complex / sensitive information.
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as an Application Support Analyst -Trade & Working Capital at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

To be successful Application Support Analyst -Trade & Working Capital you should have experience with:
  • aPaas - Very Good understanding of Open Shift Containers
  • ELK (Altering and dashboard creation capacity)
  • Expertise on AppDynamics
  • Good Understanding on CI/CD Pipeline
  • Databases : MongoDB, Oracle and AWS
  • Hands on Scheduling tools (Tivoli/Autosys/Control M)
  • Knowledge about Shell Scripting and Python
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Pune.

  • Application Support

    14 hours ago

    Pune, Maharashtra, India FIS Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Application Support (Windows) Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all...

  • Application Support

    2 days ago

    Pune, Maharashtra, India FIS Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About the role:Provide L1/L2 level support for the clients based across the globe.Effectively coordinate among internal teams and provide world class client experience.About the team:We are a client facing function, a first line of defense/interface into FIS eco system for our clients to address Software/Infra issues, understand/clarify product behavior...

  • Application Support

    4 days ago

    Pune, Maharashtra, India Barclays Full time ₹ 60,00,000 - ₹ 1,80,00,000 per year

    Job Description Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of...

  • Application Support Engineer

    1 week ago

    Pune, Maharashtra, India TALKD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a proactive and detail-oriented Application Support Engineer to join our team. You will be responsible for ensuring smooth functioning of business applications, providing technical support to end-users, resolving incidents, and collaborating with development teams for long-term fixes and enhancements.Key...

  • Application Support

    12 hours ago

    Pune, Maharashtra, India Barclays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Date live:09/18/2025Business Area:Group Technology Service ManagementArea of Expertise:TechnologyContract:PermanentReference Code:JR "Join us as an Application Support -Corporate Payments at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the...

  • Application Support Specialist

    2 days ago

    Pune, Maharashtra, India Infosys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:A day in the life of an InfoscionSupport the Service Products across several technical domains with full spectrum of Production Support responsibilitiesUphold high standards for timely issue resolutionEnsure workflows processes tooling and applications are of the highest quality standardContribute expertise to the management of existing...

  • Application Support Engineer

    12 hours ago

    Pune, Maharashtra, India Persistent Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Position:We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center. The ideal candidate will have strong expertise in managing SaaS applications on AWS, excellent troubleshooting skills, and a passion for automation and operational excellence in a fast-paced, global...

  • Application Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Sunbrilo Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are hiring for-Role: Application Support EngineerExperience: 7-10 YearsLocation: Baner, PuneRoles & Responsibility:Liaise with engineering teams to understand requirements and optimize application performance.Coordinate with global teams to align application usage and standards.Monitor system performance and generate reports on application usage and...

  • Application Support Engineer

    4 days ago

    Pune, Maharashtra, India Webologix Ltd INC Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Position: Application Support Engineer Go AnywhereJob Type: Full-TimeCompany: WiproLocation: PuneExperience: 5 to 10+ YearsResponsibilityApplication Support: Managing application support tickets from initial triage to the closure of the ticket.Collaboration: Work closely with the other teams and colleagues where required to ensure tickets are...

  • Application Support BS

    1 week ago

    Pune, Maharashtra, India NCSI Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Title: Production Support - Application Specialist (Azure Environment)Experience Level: 3 to 5 yearsLocation: PuneJob Type: Full-Time (Shift-based, 24/7 Production Support)Job Summary:We are seeking an experienced Production Support - Application Specialist to join our team, responsible for ensuring the stability and reliability of production...