Application Support

6 days ago

Pune, India HSBC Full time

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

Job Profile:

- Ensure services (supported from Offshore) are monitored adequately and timely escalation is performed- Contribute to the incident and problem review meetings.-
- Identify incidents which need special attention or escalation-
- Manage major incidents and coordinate with Incident Management Function & Global Command Centre wherever appropriate.-
- Analyze, diagnose and fix problems-
- Maintain the CHM Data for Application and Incident Hygiene to have clear reflection of the Platform.-
- Enhance/Onboard monitoring tool to make sure less manual intervention is required on scheduler jobs.-
- Run Change Design reviews for new feature that impacts Application to fore see changes are compliant with the FSA.-
- Understand the current infrastructure on Application/Upstream/Downstream and flag the areas which can be opted for Demise or Optimization.-
- Work with tooling team to understand the complete infra and put monitoring/Alerting using Grafana/Geneos.-
- Design Batches based on requirements in control M-
- Perform Impact analysis of the change and plan testing strategy.-
- Managing Business communication on Design plan and program status-
- Contribute in CICD (Continuous Integration Continuous Development) Initiatives Requirements- Familiarity with PL/SQL concepts and client tools such as sqlplus, sqldbx, Toad etc.-
- Knowledge of DevOps concepts and change-management of database artefacts.-
- Exposure to various trouble-shooting tools like RTC/ JIRA etc.-
- Knowledge on Unix and Windows Batch scripts-
- Knowledge of Control M or any other Scheduler.-
- Knowledge on monitoring tools like Geneos/Grafana.-
- Hands On experience of Tooling like Confluence and Jira.-
- ITIL practices for Incident, Problem and Change Management.You’ll achieve more when you join HSBC.

Issued by - HSBC Software Development India

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