
Application Support
3 weeks ago
Location: Pune (5 Days work from office)
Working Days: Any 5 Days of the week
Rotational Shift: 10 AM - 7 PM & 2 PM to 11 PM
Key Responsibilities
- Provide first-level and second-level IT support for LOS/LMS applications.
- Troubleshoot and resolve incidents related to loan processing, integrations, and workflows.
- Support key modules such as KYC, PAN validation, NPA tracking, Credit Card flow, and Voucher management.
- Monitor system performance and ensure timely resolution of user queries and technical issues.
- Coordinate with vendors, business, and internal IT teams for issue resolution and enhancements.
- Document incidents, resolutions, and prepare knowledge base articles for recurring issues.
- Ensure compliance with ITIL processes Incident, Change, and Problem management.
- Assist business teams in understanding loan lifecycle processes (disbursement, repayment, closure, NPA handling).
Required Skills & Experience
- 26 years of experience in IT Application Support, preferably in BFSI domain.
- Hands-on experience supporting Loan Management Systems (LMS) or Loan Origination Systems (LOS).
- Knowledge of integrations with PAN/KYC validation, credit bureau, payment gateways, and other banking systems.
- Familiarity with SQL queries for issue analysis and reporting.
- Strong analytical, troubleshooting, and communication skills.
- Exposure to ITIL processes (Incident/Change/Problem management).
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