Customer Experience Partner

5 days ago

Chennai Tamil Nadu, India Orocorp Technologies Full time

**Responsibilities**
- Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
- Continually collaborate with multiple departments including Customer Support, Sales, Operations, Back Office, Tech Engineering to understand and develop product knowledge
- Ownership to improve processes by analyzing escalated cases and working cross-functionally to reduce resolution time and improve the customer experience
- Support in various ad-hoc audits and other internal control initiatives on an ongoing basis
- Be a great culture fit - have the start-up energy and be ready to be on the move at all times.

**Skills**
- Positive get-it-done attitude and proud to contribute to the success of a fast-growing startup
- Great communication skills, both verbal and written.
- Understanding of financial processes
- Self-driven and are proactive in nature
- Stakeholder management

**Requirement**
- 1-3 years of experience in Customer Support, Customer interaction,
- Experience in the field of Fintech, Insurance & Healthcare is an added advantage.
- Hand-on experience in handling customers

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