Customer Experience Executive

3 days ago

Chennai Tamil Nadu, India ARVI HITECH PRIVATE LIMITED Full time

**About Arvi Hitech Private Limited**:
Arvi Hitech Pvt. Ltd. is a leading supplier of advanced pneumatic, automation, and industrial equipment solutions. We are committed to delivering world-class products and unmatched customer service across various industries. At Arvi Hitech, we believe customer satisfaction is the foundation of our success, and we strive to create seamless, positive experiences at every touchpoint.

**Job Summary**:
We are seeking a proactive and customer-focused **Customer Experience Executive** to join our team. In this role, you will be the primary point of contact for our customers, ensuring that their interactions with Arvi Hitech are smooth, efficient, and satisfying. You will work closely with sales, service, and logistics teams to address customer inquiries, resolve issues, and contribute to continuous improvement in service quality.

**Key Responsibilities**:

- Serve as a customer advocate by addressing queries, complaints, and requests promptly and professionally.
- Coordinate with internal teams (sales, logistics, service, purchase, dispatch) to ensure timely delivery and service fulfillment.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Monitor customer satisfaction through feedback collection, surveys, and follow-ups.
- Identify customer needs and provide solutions or escalate concerns as required.
- Assist in post-sales support, including warranty claims, installation coordination, and after-sales communication.
- Contribute to continuous improvement initiatives to enhance customer experience.
- Prepare reports on customer service metrics and trends.

**Required Qualifications**:

- Bachelor's degree in Business Administration, Engineering, or a related field.
- 1-3 years of experience in customer service, sales coordination, or customer relationship management.
- Strong verbal and written communication skills.
- Proficient in MS Office and CRM systems (e.g., Zoho).
- Ability to multitask, prioritize, and manage time effectively.
- Customer-first mindset with problem-solving abilities.

**Preferred Qualifications**:

- Experience in the industrial automation or manufacturing sector.
- Familiarity with SAP, ERP software tools.
- Fluency in regional languages (as per company region).

**How to Apply**:
Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

  • Customer Experience

    5 days ago

    Chennai, Tamil Nadu, India Eicher Full time

    Location Chennai, Tamil Nadu, India Category Others Posted Date 05/28/2025 Job Id P-101004 Job Requirements Job Purpose: The Manager - Customer Experience will drive EV customer experience across touchpoints, designing the entire journey from RE EV buyer's perspective. They'll provide consumer insights, collaborate with various teams, and develop...

  • Customer Experience Executive

    1 week ago

    Chennai, Tamil Nadu, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction. **Business Function**: EQ India Operations...

  • Customer Experience

    5 days ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    **About our client** A leading NBFC **Job Title: Customer Experience: Chief Manager** **Experience: 10+ years** **Location: Chennai** **Qualification: PG must** This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business...

  • Customer Experience Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India Client of SANUMAS Solutions Full time

    **Designation**:Customer Experience Executive - FEMALE** **Cell**: Customer Experience (CE) **Core Responsibilities** : Co-ordination & Communication with Customers **Reporting To** :Cell Head **1.** **Main Activities** - Understand and align with Vision, Purpose, and Values. - Gain knowledge of: - All customers and their business terms - Product...

  • Customer Experience Executive

    5 days ago

    Nungambakkam, Chennai, Tamil Nadu, India Tradeplus - Online Brand of Navia Markets Ltd. Full time

    **ROLES AND RESPONSIBILITIES**: - Attend all the client calls and resolve client queries - Identify and assess customer needs to achieve satisfaction. - Determining the cause of the problem and explaining the best solution to solve the problem. - Serve customers by providing product and service information. - Provide accurate, valid, and complete...

  • Customer Experience Manager

    4 days ago

    tamil nadu, India Straive Full time

    Key Responsibilities:Lead, mentor, and develop a team of CX technology specialists, fostering a culture of innovation and excellence.Define and execute the CX technology transformation strategy, covering areas like CRM, contact center, digital channels, and analytics.Oversee the full project lifecycle, from ideation, design, development, deployment and...

  • Customer Experience Executive

    1 week ago

    Anna Salai, Chennai, Tamil Nadu, India Bookwater Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Key Responsibilities:Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media.Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems.Feedback Collection: Gather customer...

  • Associate Customer Experience

    1 week ago

    Chennai, Tamil Nadu, India Inspace Technologies Pvt Ltd Full time

    Hindi Must Fresher can apply Qualification-Engineering/Major Computer Science/UG Pay: ₹8,670.50 - ₹10,000.00 per month Schedule: - Fixed shift - Monday to Friday **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi...

  • Event Executive

    5 days ago

    Ekkattuthangal, Chennai, Tamil Nadu, India Brandwise Events & Experience Full time

    **Key Responsibilities**: - Plan and execute a variety of corporate events including conferences, seminars, product launches, and executive meetings. - Liaise with clients to understand their event requirements and objectives. - Develop detailed event plans, timelines, and budgets. - Coordinate with vendors, suppliers, and venues to ensure all logístical...

  • Client Servicing Executive

    24 hours ago

    Ekkattuthangal, Chennai, Tamil Nadu, India Brandwise Events & Experience Full time

    As a Client Service Executive, you will play a pivotal role in managing client relationships and ensuring the successful execution of corporate events. You will be the primary point of contact for our clients, working closely with them to understand their needs and deliver tailored solutions. Your ability to manage multiple projects, communicate effectively,...