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Customer Experience Executive

2 weeks ago

Coimbatore Tamil Nadu, India Client of SANUMAS Solutions Full time

**Designation**:Customer Experience Executive - FEMALE**

**Cell**: Customer Experience (CE)

**Core Responsibilities** : Co-ordination & Communication with Customers

**Reporting To** :Cell Head

**1.** **Main Activities**
- Understand and align with Vision, Purpose, and Values.
- Gain knowledge of:

- All customers and their business terms
- Product variants, configurations, and the production process.
- Internal Zone & Cell flow as well as the overall company workflow.
- Documentation and reporting systems.
- Delivery logistics and transport agency processes.

**2. Key Responsibilities**
- Maintain an updated customer database and record all interactions and transactions.
- Coordinate internally on a regular basis to ensure smooth dispatch operations.
- Manage material dispatch as per customer requirements.
- Keep internal teams informed about customer status and update customers on production progress.
- Monitor dispatch status and obtain acknowledgments from customers.
- Maintain and update key documents daily:

- Order Status Report
- Dispatch Details Report
- FG (Finished Goods) Report
- Organize and maintain a systematic filing system (e.g., Request Cards, Supply Cards, and related

documentation).

**3. Skills & Qualifications**

**- Academic Qualification**
- UG/PG Certification (preferably in Electronics)

**- Computer Skills**
- Proficiency in Microsoft Office

**- Other Skills**
- Strong linguistic and communication skills. Specially in English
- Knowledge of customer service principles and practices
- Good listening skills
- Problem analysis and problem-solving abilities
- Adaptability and initiative

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person