Customer Experience Executive

5 days ago

Chennai Tamil Nadu, India Equiniti Full time

Management Level

I

**Customer Experience Executive**:
**Team **:CEC - US **Reports to**:Team Leader

**Role**:
To assist shareholders regarding their shareholding account queries, buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction.

**Business Function**:
EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

**Core Duties and Responsibilities**:

- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.Contribute to the completion of the team
- 's workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Undertake duties at a similar level as required.Ensure compliance with Equiniti
- 's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.Always to undertake the duties of this role in accordance with the requirements of the company
- 's Regulators.Complete work within the security arrangements of Equiniti.
- Any deliberate contravention of these procedures may lead to disciplinary procedure.
- Ensure that all work is undertaken within the quality system.
- Ensure that work and ethics comply with all security arrangements both physical and information.
- Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
- You will be following the US business shift hours and holiday calendar.

**Competencies and Experience**:

- Excellent communication skills; Strong phone and verbal communication skills along with active listening.
- Should be able to work in US shifts.
- Proven experience in a customer support role
- Meeting targets for accuracy, quality, volume and agreed service levels
- Familiarity with CRM systems and practicesBasic understanding of data protection principles and knowledge in AML
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Adherence to procedures and regulations.
- Demonstrate willingness to contribute to team beyond own immediate tasks

  • Customer Experience Executive

    5 days ago

    Chennai, Tamil Nadu, India Annachy Full time

    **About Us**: We are an early-stage ecommerce venture (Annachy Shopping App), backed by Saravana Stores, a renowned South Indian retail chain with over 50 years of legacy and 6 flagship super-stores across Tamil Nadu. Our mission is to bring the same trusted shopping experience to online customers, delivering trusted quality products at the lowest...

  • Customer Experience Executive

    7 days ago

    Chennai, Tamil Nadu, India Equiniti Full time

    Management Level I Customer Experience Executive Team : CEC - US Reports to: Team Leader Role To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. Business Function EQ India Operations team work closely with the EQ Group...

  • Customer Experience

    2 weeks ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    **About our client** A leading NBFC **Job Title: Customer Experience: Chief Manager** **Experience: 10+ years** **Location: Chennai** **Qualification: PG must** This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans, and managing teams with a focus on excelling business...

  • Customer Care Executive

    5 days ago

    Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...

  • Customer Experience Executive

    2 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India Tradeplus - Online Brand of Navia Markets Ltd. Full time

    **ROLES AND RESPONSIBILITIES**: - Attend all the client calls and resolve client queries - Identify and assess customer needs to achieve satisfaction. - Determining the cause of the problem and explaining the best solution to solve the problem. - Serve customers by providing product and service information. - Provide accurate, valid, and complete...

  • Customer Experience Executive

    2 weeks ago

    Anna Salai, Chennai, Tamil Nadu, India Bookwater Full time

    Key Responsibilities: - Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems.  - Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement.  - Provide Accurate Product Information: Educate customers about Bookwater product...

  • Customer Experience Executive

    2 weeks ago

    Anna Salai, Chennai, Tamil Nadu, India Bookwater Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Key Responsibilities:Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media.Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems.Feedback Collection: Gather customer...

  • Customer Experience Partner

    5 days ago

    Chennai, Tamil Nadu, India Orocorp Technologies Full time

    **Responsibilities** - Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Continually collaborate with multiple departments including Customer Support, Sales, Operations, Back Office, Tech Engineering to understand and develop product knowledge - Ownership to improve...

  • Customer support executive

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Experience Executive

    1 week ago

    Chennai, Tamil Nadu, India Knack Studios Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionKnack Studios, established by NAC Jewellers in 2017, is a premier post-production facility. Located in a sprawling 15,000 sqft space, the studio is equipped with world-class technology including Dolby Atmos Mix Stages, VIP dubbing suite, ADR, VFX, DI suites. The facility offers comprehensive post-production services under one roof, with...