Customer Experience Executive

20 hours ago

Chennai Tamil Nadu, India Biotastic Health Systems Full time

At **Biotastic Health Systems**, our vision is to empower individuals to live longer, healthier, and more vibrant lives through innovative, science-backed biohacking solutions. We believe in optimizing wellness by combining technology and self-care to amplify vitality and longevity. From Red Light Therapy and Infrared Saunas to Cold Therapy systems, our holistic solutions are designed to enhance skin health, boost energy, and improve mental clarity. Wellness isn’t just about recovery—it’s about achieving your full potential. Biotastic transforms ordinary health practices into extraordinary outcomes.

**Role Description**:
This is a full-time on-site role for a Customer Experience Executive at Biotastic Health Systems (Ice Code Recovery). The Customer Experience Executive will be responsible for ensuring customer satisfaction, providing customer support, and maintaining excellent communication with clients on a daily basis.

**Key Responsibilities**:

- **Identify** and **understand customer needs** to deliver accurate product information and effective solutions.
- **Log** and maintain **inquiry records** using **CRM systems** or internal tracking tools for visibility and follow-up.
- Ensure **timely follow-ups**on unresolved queries to drive customer engagement and **boost conversion rates**.
- **Liaise** with **internal teams** to coordinate swift and appropriate responses.
- Capture and **communicate customer feedback** and insights to relevant teams, including Product and Leadership, to support continuous improvement.
- Build **lasting relationships** with prospective and existing customers through consistent, personalized interactions.
- **Analyze recurring customer concerns** and suggest actionable improvements to internal processes or communication strategies.
- **Support post-sale activities**, including delivery updates, onboarding guidance, and usage troubleshooting.

**Requirements**:

- **1-2 years** of relevant experience in customer support**, client relations, or inside sales**; experience in startups or with tech products is a strong plus.
- Excellent **verbal and written communication** skills in **English and Hindi**.
- Strong **multitasking** and **time management abilities**in a fast-paced environment.
- **Proficiency with CRM** tools and office productivity software is a plus (e.g., Google Workspace, MS Excel).
- **Empathetic** and **solution-focused mindset** with a passion for delivering exceptional customer experiences.
- **Proactive, self-motivated, and eager** to take initiative in identifying and driving process improvements.

Pay: From ₹30,000.00 per month

Application Question(s):

- Are you comfortable with the mentioned pay scale?

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person

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