Front Desk

2 days ago


Coimbatore Tamil Nadu, India Champ Full time

**Front Desk & Customer Experience Executive (For Computer Hardware company)**

**Job Title**: Front Desk & Customer Experience Executive
**Department**: Service Center Operations
**Location**: Onsite (Service Center)
**Reporting to**: Service Operations Team Leader

**Key Responsibilities**:

- **Customer Interaction & Service Coordination**:

- Welcome and assist walk-in customers.
- Create job cards, log system inwards, and update CRM.
- **Sales & Lead Conversion**:

- Promote accessories, services, and extended warranties to walk-in customers.
- Track inquiries and update CRM records for follow-ups.
- **Reception Area Management**:

- Keep the front desk and waiting area clean, organized, and customer-friendly.
- Display branding materials, service brochures, and policies properly.
- **Customer Issue Resolution**:

- Address minor complaints or delays with empathy.
- Escalate complex issues to the Service Operations Team Leader.
- **Reporting & Support**:

- Maintain daily logs of job cards, customer interactions, and feedback.
- Assist in compiling reports for service volume, lead conversion, and customer satisfaction.

**Requirements**:

- Graduate with 1-3 years of experience in front desk or customer support roles.
- Strong communication skills and customer empathy.
- Basic understanding of CRM or ticketing systems preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person



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