Customer Experience Executive

3 days ago


Nungambakkam Chennai Tamil Nadu, India Tradeplus - Online Brand of Navia Markets Ltd. Full time

**ROLES AND RESPONSIBILITIES**:

- Attend all the client calls and resolve client queries
- Identify and assess customer needs to achieve satisfaction.
- Determining the cause of the problem and explaining the best solution to solve the problem.
- Serve customers by providing product and service information.
- Provide accurate, valid, and complete information by using the right methods/tools within the time limits.
- To place error-free and timely orders for clients who come online
- To give trade confirmation while placing orders
- To attend to all client calls without leaving any missed calls and
- To attend to and resolve basic client queries.
- EOD trade confirmation also needs to be given.
- Good Verbal Communication skills in **Hindi & English (mandatory)**
- Other languages are an added advantage.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹200,000.00 - ₹250,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Nungambakkam High Rd, Chennai - 600034, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7871467146
- Health insurance


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