Customer Success Partner

5 days ago

Taramani Chennai Tamil Nadu, India E&L Consultatory Services Full time

**Customer Success Partner - JD**

**Who are we ?**

We are Figital Technologies, an AI driven NEO bank. We are a deep tech company with “Financial Wellness” as our primary focus.

Fintech in Digital - “Figital” is a Chennai headquartered fintech start up.

The platform we have built is called “Ncash” [ Neo Cognitive Advisor for Simplifying heuristics.

Ncash is a semantic Cognitive platform to provide a seamless digital experience to our clients. In a nutshell - Ncash is a Digital Adoption Platform (DAP) to simplify user experiences by combining Insights, engagements, guidance, and automation capabilities in Global small businesses financial space.

**Role Description**

This is a full-time on-site role as a Customer Success Partner located in Chennai. The Customer Success Partner will be responsible for ensuring customer satisfaction, providing analytical support, offering customer service, and maintaining effective communication with clients on a day-to-day basis.

**The Opportunity?**
- Provide exceptional customer service and support to Figital’s clients
- Respond to customer inquiries in a timely and professional manner
- Troubleshoot customer issues and provide solutions
- Monitor customer feedback and provide feedback to the team
- Develop and maintain relationships with customers
- Identify customer needs and provide solutions
- Track customer interactions and provide reports
- Assist with customer onboarding and training

**What are we looking for?**
- 0-2 years of experience.
- Previous experience in Customer support, customer success
- Experience in dealing with Enterprise customers would be preferred.
- Good in MS Excel, Word and Power-point.
- Key behavioural traits: Agility, Analytical, Pleasantly Persistent
- Bachelor’s degree
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Ability to multitask and prioritize tasks
- Knowledge of customer service best practices
- Proficiency in Microsoft Office Suite
- Knowledge of customer relationship management (CRM) software is a plus

**Why join our winning team?**
- We are a growing, fast moving dynamic team that collaborates with each other in order to achieve continued growth and success.
- We are a fintech company and work with our customers to provide Employee Financial Wellness
- We are reshaping the industry and the way it thinks about Employee Financial Wellness

Employee Financial Wellness is the center of what we do Come join us and experience your ride with Figital

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

Work Location: In person

Application Deadline: 17/03/2025

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