Customer Success Manager

8 hours ago

Chennai Tamil Nadu, India Pando Full time

Pando is a global leader in supply chain technology building the world s quickest time-to-value Fulfillment Cloud platform Pando s Fulfillment Cloud provides manufacturers retailers and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfillment and customer order fulfillment to improve service levels reduce carbon footprint and bring down costs As a partner of choice for Fortune 500 enterprises globally with a presence across APAC the Middle East and the US Pando is recognized as a Technology Pioneer by the World Economic Forum WEF and as one of the fastest growing technology companies by Deloitte Role We are seeking an experienced and analytical Customer Success Manager CSM to drive value realization adoption and growth for our North American clients Reporting to the Customer Success Lead the CSM will act as a strategic advisor ensuring customers achieve their business outcomes through Pando s platform Key Responsibilities Proactively quantify and report business value delivered including savings efficiency gains and service improvements Use product usage data to identify adoption gaps and optimize value delivery Own customer relationships across operational and executive levels Create and execute success plans tied to customer goals and KPIs Conduct regular business reviews product roadmap discussions and training sessions Resolve issues by coordinating with Support Technical teams Identify upsell and expansion opportunities in partnership with Sales Promote Customer Advocacy through case studies and reference programs Ensure smooth renewals invoicing and collections Share customer insights with internal teams to inform product development Requirements 6-8 years of experience in Customer Success Consulting or Account Management roles Prior experience with enterprise SaaS products CSM experience preferred Supply chain logistics or transportation domain experience is a must Strong consulting background with an analytical and problem-solving mindset Exceptional communication and relationship-building skills Comfortable with data analysis dashboards and customer health metrics Ability to manage multiple accounts and prioritize tasks effectively Preferred MBA in Operations Experience with clients in Manufacturing Retail CPG or Life Sciences Familiarity with supply chain optimization planning and analytics tools Previous experience supporting US Europe-based clients US visa is a plus

  • Customer Success Manager

    2 weeks ago

    Kolathur, Chennai, Tamil Nadu, India SkillPlan Full time ₹ 1,80,000 - ₹ 4,20,000 per year

    Job Title: Customer Success ManagerLocation: [Remote/On-site/Hybrid]Department: Customer SuccessReports To: Director of Customer SuccessJob Summary:The Customer Success Manager (CSM) is responsible for ensuring customers achieve their desired outcomes while using our product/service. By building strong relationships, understanding customer goals, and driving...

  • Customer Success Manager

    3 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Zocket Full time

    Customer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...

  • Customer Success Executive

    7 days ago

    Chennai, Tamil Nadu, India TargetBay Full time

    **About TargetBay**: **Experience**:2 - 5 yrs **Location**:Perungudi, Chennai **Shift**:US Shift **Roles and Responsibilities**: This is a full-time on-site role for a Customer Success Executive at TargetBay. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include...

  • Customer Success Executive

    7 days ago

    Chennai, Tamil Nadu, India SuperOps.ai Full time

    Seniority level Mid - Senior level Location Chennai Nature of job Full-time **About your role at SuperOps**: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners...

  • Senior Customer Success Manager

    2 days ago

    tamil nadu, India CultureMonkey Full time

    About Us:CultureMonkey is shaking up the HR Tech SaaS space. We’re a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture.As we expand our product offerings and explore new business opportunities, we’re looking for a self-starter who thrives in high-speed environments and loves solving complex...

  • Customer Success Associate

    2 weeks ago

    Chennai, Tamil Nadu, India aptimist tech solutions Full time

    Customer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying...

  • Customer Success Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Chanlong Manufacturing Pvt Limited Full time

    Customer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying...

  • Customer Success Specialist

    2 weeks ago

    tamil nadu, India Klenty Full time

    Job Title: Customer Success SpecialistLocation: Chennai, IndiaCompany Overview:Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and...

  • Customer Success Executive

    2 days ago

    tamil nadu, India Sulekha Full time

    Customer Success Executive – Social Media MarketingLocation: Perungudi, ChennaiExperience: 6 Months – 1+ YearsCompany: Sulekha.comAbout the Role: Are you passionate about social media and helping businesses shine online? Sulekha.com is seeking a Customer Success Executive to manage and grow the digital presence of MSMEs across platforms like Facebook,...

  • Customer Success Manager

    7 days ago

    Chennai, Tamil Nadu, India WATI Full time

    Wati is the world s leading WhatsApp-first conversational growth platform empowering businesses to build deeper customer relationships and accelerate revenue growth Trusted and loved by over 14 000 customers across 100 countries Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with...