Customer Success Manager

3 weeks ago

Chennai Tamil Nadu, India Pando Full time

Pando is a global leader in supply chain technology building the world s quickest time-to-value Fulfillment Cloud platform Pando s Fulfillment Cloud provides manufacturers retailers and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfillment and customer order fulfillment to improve service levels reduce carbon footprint and bring down costs As a partner of choice for Fortune 500 enterprises globally with a presence across APAC the Middle East and the US Pando is recognized as a Technology Pioneer by the World Economic Forum WEF and as one of the fastest growing technology companies by Deloitte Role We are seeking an experienced and analytical Customer Success Manager CSM to drive value realization adoption and growth for our North American clients Reporting to the Customer Success Lead the CSM will act as a strategic advisor ensuring customers achieve their business outcomes through Pando s platform Key Responsibilities Proactively quantify and report business value delivered including savings efficiency gains and service improvements Use product usage data to identify adoption gaps and optimize value delivery Own customer relationships across operational and executive levels Create and execute success plans tied to customer goals and KPIs Conduct regular business reviews product roadmap discussions and training sessions Resolve issues by coordinating with Support Technical teams Identify upsell and expansion opportunities in partnership with Sales Promote Customer Advocacy through case studies and reference programs Ensure smooth renewals invoicing and collections Share customer insights with internal teams to inform product development Requirements 6-8 years of experience in Customer Success Consulting or Account Management roles Prior experience with enterprise SaaS products CSM experience preferred Supply chain logistics or transportation domain experience is a must Strong consulting background with an analytical and problem-solving mindset Exceptional communication and relationship-building skills Comfortable with data analysis dashboards and customer health metrics Ability to manage multiple accounts and prioritize tasks effectively Preferred MBA in Operations Experience with clients in Manufacturing Retail CPG or Life Sciences Familiarity with supply chain optimization planning and analytics tools Previous experience supporting US Europe-based clients US visa is a plus

  • Customer Success Manager

    2 weeks ago

    Kolathur, Chennai, Tamil Nadu, India SkillPlan Full time ₹ 1,80,000 - ₹ 4,20,000 per year

    Job Title: Customer Success ManagerLocation: [Remote/On-site/Hybrid]Department: Customer SuccessReports To: Director of Customer SuccessJob Summary:The Customer Success Manager (CSM) is responsible for ensuring customers achieve their desired outcomes while using our product/service. By building strong relationships, understanding customer goals, and driving...

  • Customer Success Manager

    1 week ago

    Chennai, Tamil Nadu, , India Quaking Aspen Full time US$ 80,000 - US$ 1,20,000 per year

    Pando is a global leader in supply chain technology, building the world's quickest time -to -value Fulfillment Cloud platform. Pando's Fulfillment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end -to -end purchase order fulfillment and customer order fulfillment to improve service levels, reduce carbon...

  • Customer Success Manager

    2 weeks ago

    tamil nadu, India Crayon Data Full time

    Role: Customer Success Manager Experience: 5 to 7 years Location: Chennai (40–50% travel to Riyadh) Role Overview We’re looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms. In this role, you will act as the bridge between enterprise clients and Crayon’s AI agentic solutions translating business...

  • Customer Success Manager

    2 weeks ago

    tamil nadu, India Crayon Data Full time

    Role: Customer Success Manager Experience: 5 to 7 years Location: Chennai (40–50% travel to Riyadh) Role Overview We’re looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms. In this role, you will act as the bridge between enterprise clients and Crayon’s AI agentic solutions translating business...

  • Customer Success Executive

    9 hours ago

    Chennai, Tamil Nadu, India TargetBay Full time

    **About TargetBay**: **Experience**:2 - 5 yrs **Location**:Perungudi, Chennai **Shift**:US Shift **Roles and Responsibilities**: This is a full-time on-site role for a Customer Success Executive at TargetBay. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include...

  • Customer Success Manager At Chennai

    2 weeks ago

    Chennai, Tamil Nadu, India Talent Leads Consultants Full time

    Job Overview As a Customer Success Manager you will be the primary point of contact for our valued clients ensuring they derive maximum value from our products and services Your role will involve working closely with customers to understand their needs provide expert guidance and facilitate successful product adoption and usage You will play a crucial role...

  • Customer Success Manager

    3 days ago

    tamil nadu, India LogFix SCM Solutions Pvt Ltd Full time

    Job Title: Sr. Manager – Customer Success Key Role: Business Development Manager – Events & Exhibitions / Customer Success Manager Experience Required: Minimum 10 years (at least 8 years in the Events & Exhibitions industry) Languages: English, Hindi, Tamil (Mandatory) Notice Period: Immediate joiners preferredPlease drop your Cv-+91 86680 72276About...

  • Customer Success Executive

    9 hours ago

    Chennai, Tamil Nadu, India SuperOps.ai Full time

    Seniority level Mid - Senior level Location Chennai Nature of job Full-time **About your role at SuperOps**: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners...

  • Customer Success Executive

    2 weeks ago

    Chennai, Tamil Nadu, India SriSattva Group Full time

    **Customer Success Executive** **Location**: Nungambakkam **Experience**: 1 to 3 Years **Employment Type**: Full-time **About Us**: Srisattva Group is a dynamic and growth-oriented company committed to delivering excellence in Accounting / Finance / ERP. Our customer success team ensures that our clients achieve their desired outcomes by providing...

  • Customer Success Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Roamsoft technologies Full time

    Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services Develop and maintain customer-success strategies and best practices, as well as customer-support...