Customer Success Executive
6 hours ago
**Customer Success Executive**
**Location**: Nungambakkam
**Experience**: 1 to 3 Years
**Employment Type**: Full-time
**About Us**:
Srisattva Group is a dynamic and growth-oriented company committed to delivering excellence in Accounting / Finance / ERP. Our customer success team ensures that our clients achieve their desired outcomes by providing top-tier support and engagement.
**Job Summary**:
**Key Responsibilities**:
- Build and maintain long-term relationships with customers to drive satisfaction and loyalty.
- Onboard new customers and provide guidance on product/service usage.
- Monitor customer engagement and proactively address any concerns.
- Act as the voice of the customer, providing feedback to internal teams for product/service improvements.
- Collaborate with sales, marketing, and product teams to enhance customer experience.
- Conduct regular check-ins, business reviews, and performance reports with clients.
- Identify upselling or cross-selling opportunities and work with the sales team to drive growth.
- Handle customer escalations and resolve issues in a timely and effective manner.
- Maintain CRM systems with updated customer details and interactions.
**Key Skills & Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in Customer Success, Account Management, or a similar role.
- Strong communication and interpersonal skills.
- Problem-solving mindset with a customer-first approach.
- Ability to manage multiple client accounts effectively.
- Experience with CRM software (e.g. ,Zoho CRM / Bigin) is a plus.
- Analytical mindset with the ability to interpret customer data and trends.
**Why Join Us?**
- Competitive salary and benefits.
- Opportunity to work in a fast-paced and growth-oriented environment.
- Exposure to diverse clients and industries.
- Career development and learning opportunities.
Pay: ₹240,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Day shift
Pay: ₹20,000.00 - ₹25,000.00 per year
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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