Customer Success Executive

2 weeks ago

Chennai Tamil Nadu, India CADD Centre Full time

**Job Summary**:
**Key Responsibilities**:

- **Onboarding Support**:

- Welcome new students and provide orientation on course content, schedules, and platform usage.
- Guide students through the registration process and support them in accessing learning resources.
- **Student Relationship Management**:

- Build strong relationships with learners to ensure a positive learning experience.
- Regularly check in on student progress and proactively resolve any concerns.
- **Course Progress & Engagement**:

- Monitor student attendance and participation.
- Coordinate with trainers to follow up on student performance and share feedback.
- Encourage students to complete assignments and projects on time.
- **Support & Resolution**:

- Escalate unresolved issues to the relevant teams (technical, academic, or admin).
- **Feedback Collection & Reporting**:

- Conduct mid-course and final feedback calls to gather insights on learner satisfaction.
- Maintain detailed records of student engagement and satisfaction reports.
- **Retention & Upselling**:

- Promote add-on courses, certifications, or advanced modules to existing students.
- Help students understand the career benefits of continuing with advanced training.

**Required Skills & Qualifications**:

- Bachelor’s degree in any discipline (preferred: Business, Education, or Communication).
- 1-3 years of experience in a customer-facing role, preferably in the education or training sector.
- Excellent communication and interpersonal skills.
- Proficient in using CRM tools, MS Office, and online communication platforms.
- Strong problem-solving ability with a customer-first mindset.

**Regards,**

**Irene**

**9840851677'**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer success: 2 years (preferred)

Work Location: In person

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