Customer Success Executive
12 hours ago
**Job Summary**:
**Key Responsibilities**:
- **Onboarding Support**:
- Welcome new students and provide orientation on course content, schedules, and platform usage.
- Guide students through the registration process and support them in accessing learning resources.
- **Student Relationship Management**:
- Build strong relationships with learners to ensure a positive learning experience.
- Regularly check in on student progress and proactively resolve any concerns.
- **Course Progress & Engagement**:
- Monitor student attendance and participation.
- Coordinate with trainers to follow up on student performance and share feedback.
- Encourage students to complete assignments and projects on time.
- **Support & Resolution**:
- Escalate unresolved issues to the relevant teams (technical, academic, or admin).
- **Feedback Collection & Reporting**:
- Conduct mid-course and final feedback calls to gather insights on learner satisfaction.
- Maintain detailed records of student engagement and satisfaction reports.
- **Retention & Upselling**:
- Promote add-on courses, certifications, or advanced modules to existing students.
- Help students understand the career benefits of continuing with advanced training.
**Required Skills & Qualifications**:
- Bachelor’s degree in any discipline (preferred: Business, Education, or Communication).
- 1-3 years of experience in a customer-facing role, preferably in the education or training sector.
- Excellent communication and interpersonal skills.
- Proficient in using CRM tools, MS Office, and online communication platforms.
- Strong problem-solving ability with a customer-first mindset.
**Regards,**
**Irene**
**9840851677'**
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Customer success: 2 years (preferred)
Work Location: In person
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