Customer Success Executive
8 hours ago
**Job Title: Customer Success Executive**
**Location**: Chennai
**Company**: SV.. Hi-Tech Bearings India Pvt. Ltd.
**Job Summary**:
We are looking for a proactive and customer-focused **Customer Success Executive** to manage client relationships and support inside sales activities. You will be responsible for ensuring customer satisfaction, generating repeat business, and identifying upsell opportunities.
**Key Responsibilities**:
- Build and maintain strong relationships with existing customers.
- Understand client needs and offer suitable product solutions.
- Coordinate with the sales and operations team to ensure timely order processing and delivery.
- Handle inbound inquiries and follow up with leads to convert into orders.
- Identify upselling and cross-selling opportunities within assigned accounts.
- Maintain accurate records of interactions in CRM.
**Requirements**:
- Graduation: Any
- 1-2 years of experience in customer service or inside sales (not mandatory).
- Excellent communication and relationship-building skills.
- Fluency in English and Malayalam (mandatory)
- Basic knowledge of industrial products is not mandatory
- Has intent to grow / Is Ambitious
- Is capable of learning fast
- Committed
- Result oriented
**Job Types**: Full-time, Permanent
Pay: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
Expected Start Date: 01/07/2025
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