Customer Success Manager At Chennai
2 weeks ago
Job Overview As a Customer Success Manager you will be the primary point of contact for our valued clients ensuring they derive maximum value from our products and services Your role will involve working closely with customers to understand their needs provide expert guidance and facilitate successful product adoption and usage You will play a crucial role in building and maintaining strong relationships driving customer satisfaction and contributing to our overall success Responsibilities Lead onboarding sessions for new customers ensuring a smooth transition and effective use of our products Develop and deliver training materials and sessions to enhance user proficiency Build and maintain strong long-lasting customer relationships Serve as a trusted advisor addressing customer concerns and providing solutions to enhance their experience with our products Monitor customer engagement and product usage Proactively identify opportunities for increasing adoption and utilization of our products Act as the point of escalation for complex issues Collaborate with cross-functional teams including Product Support and Sales to resolve customer challenges and ensure timely solutions Gather customer feedback and insights to drive product improvements and inform the development roadmap Advocate for customer needs and contribute to the creation of customer-centric solutions Develop and execute customer success plans tailored to each customer s needs and goals Track and report on key performance indicators KPIs to measure success and identify areas for improvement Support the renewal process by ensuring continued customer satisfaction Identify opportunities for upselling or cross-selling additional products or services based on customer needs Requirements Minimum of 2-8 years of experience in a Customer Success Account Management or related role preferably in the IT security or software industry Willing to work in US shift Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization Excellent problem-solving abilities and a proactive customer-centric approach Familiarity with IT security products and concepts is a plus Ability to quickly learn and understand complex technical products and solutions Comfortable using CRM software e g Salesforce customer success platforms and other relevant tools Basic technical understanding of software and security solutions is advantageous Bachelor s degree in Business Technology or a related field Relevant certifications or continued education in customer success or IT security is a plus
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Customer Success Manager
5 days ago
Chennai, Tamil Nadu, India Prudent AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring: Customer Success Manager Chennai | Hybrid | Full-time | Shift: (not a graveyard shift)At Prudent AI, we're reshaping the future of lending with our AI-driven Income Intelligence Platform. As we expand our footprint across the U.S., we're looking for a Customer Success Manager who can build strong client relationships, drive product adoption,...
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Customer Experience Manager-Chennai
3 weeks ago
Chennai, Tamil Nadu, India The Banyan HR Consults Chennai Full timeJob tittle : Customer experience ManagerLocation : ChennaiJob Purpose:To lead and manage the complete footwear design and development process from concept toproduction, ensuring alignment with brand standards and market needs. The role will focus ondelivering innovative, high-performance sports footwear by leveraging deep material knowledgeand industry...
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Customer Success Specialist
17 hours ago
Chennai, Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 6,30,000 - ₹ 15,68,037 per yearA Customer Success Specialist's job is to manage the customer relationship post-sale, ensuring they gain maximum value from the product and are satisfied, which promotes retention and growth for the company. Key responsibilities include client onboarding, providing product training and support, monitoring customer health and engagement, resolving issues,...
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Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India TargetBay Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout TargetBay:TargetBay is a fast-growing eCommerce marketing automation SaaS company based out of Chennai and Atlanta. Clients use our products to increase their online sales through our personalized email marketing and reviews technologies.Experience:1-3 yearsLocation:Perungudi, ChennaiKey Responsibilities:Actively engage clients through all phase,...
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Manager - Customer Success - US
1 week ago
Chennai, Tamil Nadu, India freshworks Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob DescriptionAs the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the region.Key ResponsibilitiesTeam...
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Manager - Customer Success - US
1 week ago
Chennai, Tamil Nadu, India Freshworks Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the region.Key ResponsibilitiesTeam...
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Customer Success Executive
5 days ago
Chennai, Tamil Nadu, India SANeForce Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSANeForce, founded about 20 years ago, specializes in salesforce automation software solutions for the pharmaceutical and healthcare industry. Our innovative Pharma CRM Solutions foster growth, collaboration, and sustainability, addressing the unique needs of our clients to deliver impactful solutions. Based on our commitment to...
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Customer Success Executive
2 weeks ago
Chennai, Tamil Nadu, India SANeForce Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title: Customer Success ExecutiveLocation: Chennai (Work from Office)Experience: 6 months - 1 yearLanguages Required: English & Hindi (Fluency in both is mandatory)Industry: SaaSAbout SANeForceSANeForceis a technology company based in Chennai that provides software products and services such as Sales Force Automation, Distribution Management System...
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Customer Success Specialist
3 weeks ago
Chennai, Tamil Nadu, India DevAssure - AI Test Agent Full timeCompany Description DevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile,...
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Customer Success Specialist
2 weeks ago
Chennai, Tamil Nadu, India DevAssure - AI Test Agent Full timeCompany DescriptionDevAssure is an AI-powered test accelerator platform designed for modern Dev and QA teams focusing on shift-left practices. Our platform provides a unified low-code environment that allows teams to auto-generate and automate test cases, seamlessly integrating into CI pipelines. DevAssure supports cross-platform automation for web, mobile,...
