Customer Success Associate
2 days ago
Customer Success Associate (CSA) serves as a liaison between a company and its customers, ensuring they achieve maximum value from a product or service to foster retention and loyalty. Responsibilities include onboarding new customers, providing ongoing support and product guidance, monitoring account health, responding to inquiries, and identifying opportunities for growth like upselling. The role requires strong communication, empathy, problem-solving, and collaboration skills to build relationships and advocate for customer needs within the company.
Customer Onboarding & Adoption: Guide new customers through the implementation process, including product demonstrations and training to ensure successful adoption. Relationship Management: Act as a main point of contact for assigned customers, building strong, long-term relationships by understanding their needs and requirements. Support & Problem Solving: Promptly address customer inquiries, troubleshoot issues, and coordinate with technical and sales teams to ensure timely and effective resolutions. Account Monitoring: Proactively monitor customer accounts for health, usage, and satisfaction, using data to identify potential risks or opportunities for improvement. Advocacy & Feedback: Serve as an internal advocate for customers, relaying their feedback and insights to product, sales, and marketing teams to drive improvements. Growth & Retention: Identify potential opportunities to upsell or cross-sell additional products and services, and contribute to strategies that enhance customer loyalty and retention.
**Job Types**: Full-time, Fresher
Pay: ₹466,307.43 - ₹1,827,987.46 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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Customer Success Associate
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