Service Desk Support

5 days ago

Gurgaon, India SSquad Global Full time

Responsibilities
- Day to day as an executive and tier 1 support
- Providing desk side support including white glove service to executive team and on

site level 1 support to users
- Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
- Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issuesActive Directory for user account management
- ServiceNow ticketing system
- SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software’s - Windows 10 - Microsoft Office365 - Microsoft Teams - Skype For Business - One drive - Data migrations and backups - Laptop and Desktop deployments - Well-developed time management skills - Ability to work independently as single handed onsite
- Providing desk side technical support for users including walk-ins and calls & support tickets generated.
- Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
- Troubleshooting hardware/software and network issues.
- Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
- Work with project offices to ensure project continuity and be able to deliver on time Requirement
- Bachelor’s degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.Excellent interpersonal skills.Good written and verbal communication skills

**Job Type**: Permanent

Pay: From ₹22,200.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of IT Service desk experience do yo have?
- Are you willing to work with New Zealand time zone?

**Experience**:

- IT service service desk: 2 years (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

  • Service Desk Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeSupport Full time US$ 60,000 - US$ 1,20,000

    Job Description: We are seeking a highly skilled and experienced Application Tech Support Practitioner to provide exceptional voice-based service desk support and manage service desk operations.">Client interfacing, issue resolution, and ensuring top-tier system performanceManage daily service desk operations for high system performance and...

  • Service Desk Manager Application Support

    5 days ago

    Gurgaon, Haryana, India ARA Resources Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional...

  • Service Desk Analyst

    3 days ago

    Gurgaon, Haryana, India ThoughtSol Infotech Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibility Areas (KRA)Designation: Service Desk ExecutiveLocation: GurugramExperience: Minimum 2 yearsService Desk and IT SupportResponsible for logging IT issues through phone, email, chat, and web portal.Log, track, and resolve incidents using Manage Engine and ADX tools.Assign tasks to engineers and ensure timely closure.Ensure HP warranty and AMC...

  • Service desk Analyst

    3 days ago

    Gurgaon, Haryana, India Axa Xl Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    0-2 years of experience on Service Desk.Outstanding customer service skills and a customer first" mentality are a must.Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems.Subject matter ability in multiple areas of support.Strong technical knowledge and working experience with Microsoft...

  • Service Desk Technician

    2 weeks ago

    Gurgaon, India Hatch Full time

    **Requisition ID**:85231 **Job Category**:Information Technology **Location**:Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

  • Service Desk Engineer

    1 day ago

    Gurgaon, Haryana, India Coforge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Service Desk EngineerKey Skills: IT Service Desk, Ticketing toolsExperience:2 - 5 yearsLocation:Gurgaon, Sector 44 (Near HUDA City Centre)Shift:6 days working (Monday to Saturday) - Sunday fixed offMode:Work from OfficeWorking Hours:9:00 AM to 6:00 PMFacilities:No food or cab facility provided.We at Coforge are seeking a "Service Desk Engineer "...

  • IT Support Professional for Global Service Desk

    3 days ago

    Gurgaon, Haryana, India MKS Inc. Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    A Day in Your Life at MKS:As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD.You Will Make an Impact By:Technical Support: Provide timely and effective technical support to global internal users, resolving...

  • Site Support and Service Desk Operations Leader

    2 weeks ago

    Gurgaon, Haryana, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewThis is an exciting opportunity to lead site support and service desk operations, driving efficiency and excellence in IT service delivery. As a key member of the team, you will be responsible for ensuring seamless communication between end-users and technical experts, resolving issues promptly, and maintaining accurate...

  • Global Service Desk Engineer

    2 weeks ago

    Gurgaon, Haryana, India SHL Full time

    Say yes to a better tomorrow SHL People Science People Answers Do you want to unlock the future of Global Service Delivery If you re service desk professional with a passion for innovation and a track record of driving operational excellence we have a unique opportunity for you Join our team at SHL as Global Service Desk Engineer and be part of a...

  • Service Desk Engineer

    2 weeks ago

    Gurgaon Sector , Gurugram, Haryana, India CARE INFOTECH Full time ₹ 1,49,000 - ₹ 3,67,477 per year

    Job Description:We are hiring a Global Service Desk Engineer with 1–2 years of experience in IT support. The role involves handling L1/L2 tickets, remote troubleshooting, and escalation management.Responsibilities:Provide first-line support for IT incidents and requests.Troubleshoot hardware, software, and network issues remotely.Log, track, and resolve...