Service Desk Manager Application Support

3 days ago

Gurgaon, Haryana, India ARA Resources Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role Summary:

As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence.

Key Responsibilities:

  • Expected to be an SME.
  • Collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Expected to provide solutions to problems that apply across multiple teams.
  • Facilitate training sessions for team members to enhance their skills and knowledge.
  • Monitor team performance and provide constructive feedback to ensure continuous improvement.

Skills Required:

  • Must To Have Skills: Proficiency in Service Desk Management.
  • Strong understanding of incident management processes and best practices.
  • Experience with ticketing systems and service management tools.
  • Ability to analyze and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills to interact with clients and team members.

Qualifications & Experience:

  • The candidate should have minimum 12 years of experience in Service Desk Management.
  • Any graduate.

Skills

Service Desk Management,Application Support Management,Tech Support,Incident Management,Escalation Handling,Team Leadership,Stakeholder Management

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