
Service Desk Specialist
1 day ago
Job Description: We are seeking a highly skilled and experienced Application Tech Support Practitioner to provide exceptional voice-based service desk support and manage service desk operations.
">- Client interfacing, issue resolution, and ensuring top-tier system performance
- Manage daily service desk operations for high system performance and availability
- Utilize problem-solving skills and product knowledge to identify and implement effective solutions
- Maintain strong and professional communication with clients, ensuring ongoing satisfaction
- Interpret technical issues and propose resolutions based on service desk best practices
Professional and Technical Skills:
- Must have experience in service desk voice support and service desk management
- Knowledge of ITIL framework and best practices is preferred
- Familiarity with ticketing systems such as ServiceNow or Remedy
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced support environment
- Basic understanding of cloud technologies is a plus
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