Service Desk Lead

2 weeks ago

Gurgaon, Haryana, India beBeeInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Service Desk Lead & Infrastructure Manager

The role of the Service Desk Lead and Infrastructure Manager is to oversee the end-to-end 24x7 ServiceDesk portfolio, supporting multiple accounts and applications.

This position requires exceptional stakeholder management skills, as well as the ability to build and maintain strong client relationships at a high level.

  1. Manage key client relationships, ensuring timely delivery of L1 support according to customer needs and objectives.
  2. Develop new business opportunities with existing clients, and identify areas for improvement and strategies to enhance Application Support.
  3. Forecast and track key account metrics, preparing reports on account status and presenting them to internal and client stakeholders.
  4. Lead, coach, and develop a team of support analysts and managers, providing thought leadership and guidance on incident management processes.
  5. Drive risk management and SLA adherence, identifying ways to improve the customer support experience throughout the lifecycle of a ticket.
  6. Prioritize the Application Support team's workload, manage problem management processes, and provide technical leadership on complex applications.
  7. Establish robust procedures and processes within the application support function, following departmental and company policies.

  • Service Desk Specialist

    3 days ago

    Gurgaon, Haryana, India beBeeSupport Full time US$ 60,000 - US$ 1,20,000

    Job Description: We are seeking a highly skilled and experienced Application Tech Support Practitioner to provide exceptional voice-based service desk support and manage service desk operations.">Client interfacing, issue resolution, and ensuring top-tier system performanceManage daily service desk operations for high system performance and...

  • Service Desk Supervisor

    2 weeks ago

    Gurgaon, Haryana, India Ahead Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We...

  • AI Solutions Engineer

    1 week ago

    Gurgaon, Haryana, India beBeeServiceDesk Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: AI Solutions Engineer - Service Desk LeadAt Genpact, we're pushing the boundaries of what's possible with AI and digital innovation. As a key member of our team, you'll play a critical role in driving change for global enterprises and solving business challenges that matter.We're looking for an experienced professional to lead our service desk...

  • IT Service Desk Role

    1 week ago

    Gurgaon, Haryana, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: IT Service Desk AdministratorJob Description:We are seeking an experienced and skilled IT Service Desk Administrator to join our team. As an IT Service Desk Administrator, you will be responsible for providing exceptional customer service and support to our clients.You will work closely with our technical teams to resolve technical issues and...

  • Service Desk Executive

    2 weeks ago

    Gurgaon, Haryana, India Thoughtsol Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Designation: Service Desk ExecutiveLocation: GurugramExperience: Minimum 2 yearsKey Responsibilities :1. Service Desk and IT SupportResponsible for logging IT issues via phone, email, chat, and web portal.Log, track, and resolve incidents using ManageEngine and ADX tools.Assign tasks to engineers and ensure timely closure.Ensure HP warranty and AMC support...

  • Service Desk Expert

    2 weeks ago

    Gurgaon, Haryana, India beBeeSpecialist Full time ₹ 18,00,000 - ₹ 30,00,000

    Job Description:We are seeking a highly skilled Service Desk Specialist to provide top-notch support to our clients across various industries.In this role, you will be responsible for delivering exceptional service and working closely with our clients to understand their needs and provide tailored solutions.

  • Global Service Desk Engineer

    5 days ago

    Gurgaon, Haryana, India SHL Full time

    Say yes to a better tomorrow SHL People Science People Answers Do you want to unlock the future of Global Service Delivery If you re service desk professional with a passion for innovation and a track record of driving operational excellence we have a unique opportunity for you Join our team at SHL as Global Service Desk Engineer and be part of a...

  • Senior Technical Service Desk Agent

    2 weeks ago

    Gurgaon, Haryana, India beBeeApplication Full time US$ 60,000 - US$ 1,20,000

    Job DescriptionWe are seeking a skilled Application Support Specialist to provide voice-based service desk support and manage daily service desk operations.The ideal candidate will have strong IT operations knowledge and excellent communication skills to ensure top-tier system performance and client satisfaction.

  • Service Desk Analyst

    2 weeks ago

    Gurgaon, Haryana, India axa xl Full time

    Service Desk AnalystGurgaon Haryana IndiaResponsible for delivering high-quality service that improves the overall colleague experience Provide support for IT-related incidents and requests ensuring agreed Service Levels are met colleague expectations are managed and key targets are achieved Contribute to the continual improvement of service delivery...

  • Service Desk Analyst

    1 week ago

    Gurgaon, Haryana, India Axa XL Full time

    Job DescriptionRole & responsibilities- Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement.- Act as a point of contact for colleague issues through phone, chat, email, and portal, providing exceptional service in all colleague interactions.- Supply first-line IT...