AI Solutions Engineer

6 days ago

Gurgaon, Haryana, India beBeeServiceDesk Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: AI Solutions Engineer - Service Desk Lead

At Genpact, we're pushing the boundaries of what's possible with AI and digital innovation. As a key member of our team, you'll play a critical role in driving change for global enterprises and solving business challenges that matter.

We're looking for an experienced professional to lead our service desk operations and provide top-notch support to end-users. If you have a passion for AI, excellent leadership and communication skills, and a drive to succeed in a fast-paced environment, this is your opportunity to join our dynamic team.

Key Responsibilities:
  • Lead the service desk team and oversee site support operations.
  • Install and configure computer hardware, software, peripherals, and networking equipment.
  • Resolve issues with internet connectivity, printers, scanners, phones, and other equipment.
  • Escalate and resolve field support issues collaboratively with cross-functional teams.
  • Deliver high-quality support and achieve exceptional service levels.
  • Maintain accurate records of incidents and resolutions.
  • Install and configure new computers, printers, and other devices.
  • Support IT infrastructure maintenance and troubleshooting.

Required Skills and Qualifications:
  • Bachelor's Degree in Computer Science, Information Systems, or related field.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in Microsoft Office Suite and project management software.

Why Join Us?
  • Drive AI-first transformation and build scalable solutions.
  • Make a meaningful impact on global enterprises and solve business challenges.
  • Accelerate your career with hands-on experience, world-class training, and mentorship.
  • Grow with a diverse team of experts and learn from the best.
  • Work in an environment committed to ethical AI and transparency.

Let's build tomorrow together.

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