Director - Solution Consulting

Job Title : Director, Solution Consulting.

Location : Gurgaon (On Site).

Experience : 8+ years in solution consultant.

About Leena AI:

- Founded in 2018, Leena AI is a leading autonomous conversational AI-backed employee experience platform.

- Trusted by over 10 million employees at companies like Nestl, Puma, Coca-Cola, and Abbott, Leena AI has transformed 30 million conversations and 1 billion employee interactions.

- With global support in 100+ languages, we integrate seamlessly with 1000+ platforms, including SAP, Oracle, Workday, and Slack.

- Leena AI is backed by a $40M investment from Greycroft and Bessemer Venture Partners.

Job Overview:

- Leena AI is seeking a Director, Solution Consulting to lead a team of solution consultants while providing hands-on technical expertise to manage high-priority client implementations.

- The ideal candidate will be an experienced technical leader who can seamlessly bridge the gap between client requirements and Leena AI's platform capabilities.

- You will lead strategic initiatives, mentor your team, and work directly with key clients, ensuring top-tier delivery of complex projects.

Key Responsibilities:

- Lead and Manage Team: Provide technical leadership and mentorship to a team of Solution Consultants.

- Help upskill and guide them in their day-to-day responsibilities.

- Client Engagement & Technical Expertise: Lead key client implementations, delivering technical insights and serving as the primary point of contact for high-priority clients during the implementation phase.

- Solution Design & Architecture: Oversee the design and documentation of solutions, ensuring alignment with client needs while leveraging Leena AI's platform capabilities.

- Client Workshops & Solutioning: Lead discovery sessions and solutioning workshops to define business requirements and deliver customized solutions.

- Agile Project Management: Manage deliveries for the solution consulting team, ensuring scope, timeline, and quality targets are met.

- Proactively manage risks and expectations with internal and external stakeholders.

- Technical Troubleshooting: Provide hands-on troubleshooting support during integration, including API review, configuration, and log analysis.

- Continuous Improvement: Review and enhance implementation processes, integrating lessons learned from client engagements to optimize future deliveries.

- Stakeholder Management: Collaborate with internal cross-functional teams (Engineering, Product, QA) to ensure smooth delivery.

Requirements:

- Education: Bachelor's degree in Engineering (Master's degree or PMP certification is a plus).

- Experience: 8+ years of experience in solution consulting, technical delivery, or SaaS implementation roles.

- Prior experience managing client-facing teams is essential.

- Technical Expertise: Strong background in enterprise SaaS solutions.

- Experience with APIs (REST/SOAP), databases, and basic scripting/debugging is required.

- Experience with digital transformation in a large enterprise ecosystem.

- Client-Facing Skills: Experience leading technical discussions and solution design with US-based enterprise clients.

- Project Management: Proven ability to lead and manage complex, multi-stakeholder implementation/client onboarding projects.

- Global Exposure: Experience working across time zones, especially US/Europe, with a focus on delivering high-quality solutions in dynamic, fast-paced environments.

- Methodologies & Tools: Familiarity with Agile methodologies and tools such as JIRA, Asana, or Monday. com.

- Experience with Enterprise systems: Exposure to enterprise systems like Workday, SuccessFactors, UKG, Servicenow, BMC, OnPrem Active Directory, etc.

Skills:

- Technical leadership and team management.

- Solution design & architecture.

- Client communication & relationship management.

- API & integration expertise.

- Project management (Agile, JIRA, Asana).

- Troubleshooting & technical problem-solving.

Skills: project management (agile, jira, asana),api & integration expertise,solution design & architecture,professional services automation,troubleshooting & technical problem-solving,client communication & relationship management,solution consulting,technical consulting,technical leadership and team management.