Solutions Consultant Manager – Contact Center

2 weeks ago

Gurgaon, Haryana, India Saaki Argus Averil Consulting Full time

About our clientA leading BPSJob Title Solutions Consultant Manager Contact CenterLocation Pune Gurgaon BangaloreThe candidate will be required to contribute actively in the pre-sales cycle by Delivering research analysis focused on leading trends in the Business Process Outsourcing space for Contact Center Clients Identifying problem statements creating effective solutions augmenting research material from time to time Make effective presentations work with senior executives develop research agendas and work with clients integral teams to solve strategic business services and technology-related sourcing transformation challenges This is an Individual Contributor role who needs to demonstrate ownership hands on approach multi-tasking ability detailorientation pro-activeness and expertise in stakeholder management skills competencies Required Skills1 Experience in Contact Center Domain for US UK or Australia geographies2 Overall 8-10 years of work experience in mix of International BPO and orconsulting environment3 At least 4-6 core years in the Contact Center domain 4 Excellent Written Oral and analytical skills coupled with excellentPresentation creation skills 5 Good MS Word Excel MS Visio Powerpoint experienceRoles and Responsibilities1 Knowledge Domain knowledge in the Contact Center Industry Inbound Outbound Chat email Messaging 2 Due Diligence Conduct in-depth assessments of requirements through documentation review and intelligence insightsgathering 3 Solution design Develop comprehensive contact center solutions for pursuits tailored to requirements considering factorssuch as processes technology and customer experience4 Collaboration Lead collaboration with all required internal functions for inputs to build contact center solutions5 Documentation Maintain detailed documentation for pursuit submissions including deal brief bid plan solution summary proposal document pricing file if required and lessons learnt6 Bid Management Lead the pursuit activities during the proposal development and submission and provide regular reportouts to internal stakeholders7 Pricing Lead and oversee the pricing of contact center solutions for submission to pursuits8 Collaterals Create collaterals of differentiated contact center solutions and offerings for White Papers Blogs9 Best practices Stay current with industry best practices and emerging trends in contact center technology and customerservice

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