Telephony and Contact Center Solutions Specialist

3 days ago

Gurgaon, Haryana, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Expert Telephony and Contact Center Professional Sought

Job Summary:

This is an exciting opportunity to join our organization as a highly skilled telephony and contact center professional. We are seeking an experienced individual to provide senior-level expertise in Genesys OnPrem and Amazon Connect.

Key Responsibilities:

  • Provide subject matter expertise on Genesys OnPrem and Amazon Connect, including identifying potential issues and proposing fixes with the team.
  • Mentor junior teams for issue resolution and provide guidance to ensure seamless operation of telephony systems.
  • Monitor changes scheduled and assess potential impacts on existing platforms.
  • Recommend upgrades for Genesys products to stay ahead of industry advancements.

Qualifications:

  • Genesys Level 3 production support experience.
  • Strong understanding and troubleshooting skills for Genesys OnPrem areas, including SIP Server and Orchestration server experience.
  • Rules Engine and GRAT experience, as well as knowledge on Splunk for alerting and monitoring.

Requirements:

  • Experience with telephony and VOIP technologies, as well as contact center solutions.
  • Hands-on experience with Amazon Connect contact flows integrated with Python, Lambda, and JSON applications using AWS services (Cloud Watch, Kinesis, S3, Lex, Poly).

Skills and Expertise:

  • Amazon Connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe.

Working Conditions:

This is a full-time position requiring adherence to company policies and procedures.

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