
CRM Application Support
1 week ago
**Type: Work from Office**
**Location: Delhi**
**Notice Period: Immediate to 30 Days**
**Experience: 4 - 5 Years**
Qualification required:
- BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent
- Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform
**Roles and Responsibilities**:
- L2 Avaya support - Pass L2 tickets to Avaya support team and track it until closure
- Manage MAC and IP addresses for the Agents - Make call routing changes & configurations
- Support and Manage IP Telephony infrastructure - IVR, Dialer, Nice, Media Gateway, Avaya CM configuration, Call routing & switching
**Experience Required**:
- At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions and contact centre infrastructure for development team
- L2 Avaya support
- Contact center network operation
- Working knowledge of Microsoft dynamics CRM / Vtiger CRM
Benefits and About NETConnect Global:
Why NCG?
Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing
**What We Offer**:
- Career and competence support.
- Clearly defined career paths
- Personal Accident Policy
- Paid Maternity Leave and Paternity Leave
- Employee Assistance Program
- Gratuity
- Relocation Assistance
- Open Door Policy
- Disability Income Protection
- Equal Employment Opportunity
**Salary**: ₹800,000.00 - ₹1,300,000.00 per year
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- total work: 4 years (preferred)
Work Location: In person
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