Customer Support Agent

2 days ago


New Delhi, India AffiliateUp Full time

Requirements
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
- Stable internet connection;
- Own workplace.

Responsibility
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

**Benefits**:

- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
- Remote work.

Schedule:

- Day shift
- Night shift

COVID-19 considerations:
Remote work

Application Question(s):

- What other languages can you speak?
- How much RAM memory does your laptop or computer have?
- What is your salary expectations for this position?

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)



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