Customer Support Agent
2 days ago
About Tide
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over
1 million small businesses
across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About The Role
As a Customer Support Agent, you will be helping businesses across the India Operations to become success stories every day. You'll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.
Some Of The Things You'll Be Doing
- Spotting patterns is second nature to you, and you're always ready to highlight areas that can be improved
- Juggling priorities to ensure that members get the best support experience
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
- Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
What We Are Looking For
- Excellent spoken and written English skills
- You have 1-4 years of experience as a customer support associate
- You understand and have worked with customer satisfaction metrics
- You can attend to all the customer queries, comments and concern posted to the company social media platform
- You can review all social media posts for accuracy
- Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
- You are confident talking with our customers to help them get the most from their current account
- Passion for problem-solving and finding solutions to difficult situations
- You are always on the lookout for recurring issues and help create new workflows to solve them
- Strong organisational skills
- Experience working in customer service for the finance industry
- Excellent computer skills
- You have some experience working in startups
What You'll Get In Return
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with
Tide's Recruitment Privacy Notice
.
-
Customer Support Agent
2 days ago
Delhi, India Figureout Enterprises Full time**Responsibilities**: Provide accurate and comprehensive information to customers to help them resolve their inquiries and issues. Troubleshoot technical issues with customers and work collaboratively with other departments to provide effective solutions. Keep accurate records of customer interactions and transactions using our customer service...
-
Airline Customer Service Agent
2 days ago
Greater Bengaluru Area, India Aviation Indeed™️ Full time ₹ 2,00,000 - ₹ 2,50,000 per yearCompany DescriptionAviation Indeed is a leading staffing agency specializing in payroll and recruitment services for the Aviation, Aerospace, and Defense sectors. Our team is committed to connecting elite talent with esteemed clients in these dynamic industries. We nurture careers and facilitate industry growth by leveraging our profound industry knowledge,...
-
Customer Support Agent
1 week ago
Karol Bagh, Delhi, Delhi, India Unayur Marketing Pvt Ltd Full time**Job Title**: Customer Service & Feedback Agent (Complaint Department) **Company Name**: Unayur Marketing Pvt. ltd **Location**: Karol bagh **Job Type**: Full-time **Working Hours**: Rotational Shifts (7 Days Working with Rotational Off) Unayur Marketing is seeking a highly motivated, soft-spoken, and customer-focused individual to join our Complaint...
-
Customer Support Agent
4 weeks ago
Delhi, Delhi, India Tide Platform Full timeABOUT TIDE At Tide we are building a business management platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small...
-
Vice President – C&H Agentic AI Leader
1 week ago
Greater Delhi Area, India Impetus Career Consultants Full timeHiring For Vice President – C&H Agentic AI Leader Experience – 24 years+ Location – Hyd/Delhi/NCR Key Responsibilities - • Sales Leadership & Strategy: Build and lead a high-performance enterprise solution and sales team from the ground up. - • Solutioning and closing strategic enterprise deals with clients across Consumer, Retail & Life...
-
Customer Support Agent
9 hours ago
India, Delhi NCR Tide Platform Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Support Agent ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used...
-
Vice President – C&H Agentic AI Leader
1 week ago
Greater Delhi Area, India Impetus Career Consultants Full timeHiring For Vice President – C&H Agentic AI Leader Experience – 24 years+ Location – Hyd/Delhi/NCR Key Responsibilities • Sales Leadership & Strategy: Build and lead a high-performance enterprise solution and sales team from the ground up. • Solutioning and closing strategic enterprise deals with clients across Consumer, Retail & Life science. ...
-
Customer Support Executive
2 days ago
Greater Delhi Area, India My Pahadi Dukan Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionMy Pahadi Dukan is a health and wellness D2C Brand and Marketplace featuring products from communities and small enterprises from the mountains. Our focus is on offering unique and high-quality Himalayan products to a global audience.Role DescriptionThis is a full-time hybrid role for a Customer Support Executive based in Delhi-NCR. We are...
-
Customer Support Agent
2 days ago
Delhi, Delhi, India Invisible Agency Full time**Customer Support Agent (Bilingual: EnglishVietnamese)** The Business Context You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here's what AI may be able to help the world with: finding medical diagnoses,...
-
Customer Service
2 weeks ago
Delhi, India hotsourced Full timeAbout the CompanyWe are the UK’s fastest-growing car care marketplace, dedicated to helping car owners maintain their vehicles with unmatched convenience. With over 10,000 satisfied customers, our mobile partners deliver top-notch services directly to our clients. Following a successful investment round, we're expanding our team to support our ambitious...